Job Title: Day Concierge
Salary: £21,500
Working hours: 32 hours per week
Location: TW20
Profile:
Abbatt are currently seeking a Day Concierge to work on behalf of an well established and prestigious firm. The primary function of the role is to fulfil the day-to-day needs of the residents living at and to facilitate seamless and practical solutions to any resident’s problems or requirements. In addition, you will assist in the day-to-day running of the estate including security and administration duties.
Responsibilities:
*To man the reception desk during agreed hours
*To provide/ facilitate required services to residents as per the instructions of managing agent
*To respond proactively to resident or other requests in a timely and polite manner
*To communicate effectively with residents, guests, other members of staff and contractors
*To welcome residents and guests
*To answer the telephone and deal with general enquiries, logging messages and following up on requests & events
*To receive, log, and distribute mail/ other deliveries to individual properties
*To oversee the cleanliness and comfort of the reception areas and associated common parts
*Security Patrol: Conduct regular patrols of the residential site to deter and detect any suspicious activities or potential security breaches.
*Access Control: Monitor and control access to the premises, verifying the identity of residents, visitors, and service personnel to maintain a secure and welcoming environment.
*CCTV Surveillance: Utilise surveillance systems effectively to monitor the premises and respond promptly to any unusual incidents or security concerns.
*Emergency Response: Be prepared to respond swiftly and efficiently to emergencies, accidents, or medical incidents, ensuring proper protocols are followed.
*Customer Service & Concierge Duties: Provide a high level of customer service and act as a courteous concierge when interacting with residents, visitors, and vendors.
*Incident Reporting: Accurately document all incidents, observations, and actions taken during the shift and provide detailed reports to the management team.
*Fire Safety: Familiarise yourself with fire safety procedures and be ready to initiate emergency evacuations when required.
*Risk Assessment: Conduct regular risk assessments of the premises and suggest security enhancements or improvements to prevent potential vulnerabilities.
*Collaboration: Work collaboratively with other security team members and communicate effectively with other on-site personnel.
*Compliance: Ensure strict adherence to company policies, procedures, and security regulations
Additional Duties
*To assist the estate team with security duties, when required
*To assist with daily administration and office tasks
*To perform any necessary porter duties which may include, but are not limited to, carrying luggage / packages for residents, running errands (where cover is available) and light cleaning duties as and when required
*To assist the estate team in monitoring the presence of workmen working within the estate and supervising their activities to ensure minimum disturbance to residents
*To assist in co-ordination access to the estate and monitor and react to alarms as appropriate
*To assist in the logging and reporting of any maintenance requirements or incidents using the appropriate procedure, informing the managing agent as quickly as possible
*To assist in the reporting and monitoring of Health & Safety issues to ensure a safe environment is maintained for all
*To assist the estate team in inspections of the estate and common parts
*To assist with the coordination of waste collection from individual properties Services
The following services can be arranged by the Concierge for the benefit of residents:
*Airport transfers
*Fridge stocking
*Residence Cleaning
*Dry cleaning
*Car cleaning
*Parcel collection
*Restaurant bookings
*Gardening
*Window cleaning Place and
Ideal Candidate will have:
*Experience in Hospitality sector as "Front of House
*Experience of Facilities Management an advantage service
If this is something of interest, please apply with your CV and Niamh will reach out.