The Customer Account Manager role is an exciting opportunity for someone with a passion for customer service to work in a vibrant, fast-paced environment in Glasgow’s financial services sector.
Client Details
The company is a large, established firm in the financial services industry, based in Glasgow. They have helped over 250,000 people get out from under serious debt, and we believe in treating every client with empathy, understanding, and integrity. We tailor our support to your circumstances, and always have your best interests at heart.
Description
*Receiving referrals from customers in financial difficulties who are interested in a debt solution
*Complete a comprehensive assessment of each customer’s circumstances, including their personal details, potential vulnerabilities, debt level, asset position, affordability, and reason for financial difficulty
*Provide advice based on the customer’s circumstances, detailing the debt solutions available, and make an informed recommendation
*Draft paperwork with accuracy and attention to detail
*Convene and conduct meeting of creditors
*Liaise with creditors over votes or to discuss modifications to arrangements.
*Provide support throughout the customer journey, ending with them entering into an arrangement
Profile
A successful Customer Account Manager should have:
*Experience dealing with customers confidently via telephone
*Positive, driven, and motivated individual who thrives in a fast-paced environment
*Customer onboarding and satisfaction experience
*Experience working within account management or sales
*Proven track record of achieving KPIs
*A professional, influential, and dynamic, with a strong can-do attitude
*Exceptional communication skills, both verbal and written
*The ability to engage with customers sincerely and empathetically
*Excellent negotiation and objection handling skills
Job Offer
*A competitive salary
*A comprehensive benefits package including health, pension, and bonus
*A supportive and collaborative company culture
*Opportunities for professional growth and development
This role is an excellent opportunity to join a thriving company in Glasgow’s financial services sector. We encourage all candidates to apply and look forward to meeting our next Customer Account Manager.