As sole Agents, we are pleased to be working with an award-winning provider of physiotherapy and mental health services is seeking experienced office based Customer Service Advisors/Administrators. This is a full time position working within a friendly and supportive team. In this role you will be dealing with inbound and outbound calls alongside general administrative duties.
QUALIFICATIONS, TRAINING AND EXPERIENCE:
GNVQ/NVQ Level 2 qualification or equivalent, or
4 GCSE/O level passes A-C or equivalent, including English and Maths; or
A minimum of two years customer service experience (or have successfully completed a course with Contact Centre Professional)
The successful applicant(s) will have experience of working in a customer service/contact centre environment.
Experience of dealing with medical professionals and patients
Experience of using various Microsoft programmes and databases.
SKILLS AND ABILITIES:
Clear and concise written and spoken communication skills, in particular a friendly telephone manner
Attention to detail and the ability to record information accurately
Ability to communicate effectively with internal and external customers and provide excellent customer service
Ability to prioritise and meet relevant Key Performance Indicators in a demanding environment
Ability to work on own initiative with minimal supervision in a proactive manner
Team worker who is flexible and has a positive attitude to learning and self-development
Benefits:
The position offers a current salary of £23,795.20(based on 40 hours per week)
8 hours per day between 0800 - 1830hrs Mon-Fri with occasional Saturday 8-1pm.
Permanent position
· Employee Assistance Programme including free confidential counselling
· High-street discounts
· 25 days’ annual leave plus 8 days’ bank holidays; increasing with completed years’ service & opportunity to purchase additional leave
· Moving Day Leave
· Membership of the Company pension scheme
· Recruit a Friend bonus scheme - up to £1,500
· Environmental Initiatives
· Westfield Health Cash Plan
· Free Eye Tests every 2 years
· Free annual Flu-Vaccination
. Free on-site parking
If you would like to be part of a growing organisation who look after their employees, apply today!