Key Account Manager - London

Specialist imaging instrumentation

Permanent, full-time

Remote working with travel to visit customers

£ competitive, depending on skills, background and experience


Scope of the role:

Managing existing client relations, develop prospective clients through the full sales lifecycle and ensure that every client receives an outstanding service level.


Role profile:
*Delivery of the sales plan through development and execution of the sales strategy for your territory, frequent review of the strategy and maintenance of an existing customer base.
*Understand potential customer requirements, challenges and pain-points in order to craft suitable solutions that meet their individual needs.
*Ensure customer issues are resolved in a timely manner without need for escalation.
*Take responsibility for providing quotations to customers, arranging product demonstrations, capturing all sales/account interactions on the CRM and taking ownership for resolving issues for clients before they result in lost opportunities.
*Maintain a clear, regular and transparent dialogue with customers regarding their orders for estimated delivery, installation and any sales related issues.
*Lead, plan and organise territory meetings to convey ongoing business development targets, maintaining a strong internal communication structure.
*Ensure leads registered through the sales office for your territory are followed up quickly and effectively.
*Create and execute a pre-demonstration plan for onsite client meetings, recommend preferred supplier products to customers and produce tender response documents.
*Develop extensive product awareness specific to the imaging equipment relevant to the Life Science market and their possible applications.
*Maintain a full and up-to-date awareness of market and competitor insights, share with the wider team and ensure the business are mindful of creating solutions that reflect what the industry expects.
Your background:
*BSc in a Biological Sciences or related STEM discipline (or equivalent).
*Sound and current awareness of the UK capital equipment market.
*Demonstrable experience in delivering against sales targets, with exceptional customer care skillset.
*Able to demonstrate a creative, proactive and consistent approach to business development, relationship building and meeting targets and deadlines.
*Curious by nature, driven to fact-find, understand the bigger picture and be creative.
*Proficient MS Office skills, CRM/databases and occasional able to work outside of normal working hours, some overnight stays as required and international travel as required.
*Your clients will be based in and around London zones 1-6 so you will be based locally.
*It would be beneficial to have a thorough understanding of the London R&D customer base and landscape, within Life Science and Bioscience.
*An awareness of live cell imaging would be helpful, though not essential.


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Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.