Account Manager
Sawley, Nottingham - fully office based
£30,000 - £35,000 per annum
Full-time, Permanent
Our client, an independent, fast-growing business based in Sawley are keen to appoint a highly skilled and dynamic Account Manager to join their small, talented team. This is a busy and varied role, perfect for someone who thrives in a fast-paced environment and enjoys working collaboratively with both clients and internal stakeholders.
As an Account Manager, you will play a pivotal role in maintaining and enhancing relationships with an established client base.
Responsibilities:
*Oversee and manage key client accounts, ensuring their needs are met promptly and professionally.
*Build and maintain strong relationships with clients, acting as their primary point of contact.
*Handle incoming orders from initial enquiry to completion.
*Prepare accurate quotations tailored to client specifications and requirements.
*Coordinate with third-party transport companies to ensure timely and efficient delivery of orders.
*Monitor and manage shipping schedules, resolving any delivery issues that arise.
*Communicate and negotiate with suppliers to ensure the best terms and timely procurement of materials.
*Quickly and effectively resolve client issues, ensuring satisfaction and retention.
*Manage multiple tasks and deadlines under pressure while maintaining high attention to detail.
Key Requirements:
*Proven experience in account management, sales support or customer service roles.
*Strong organisational skills with the ability to manage multiple tasks and deadlines simultaneously.
*Excellent communication and interpersonal skills, both written and verbal.
*High attention to detail with a problem-solving mindset.
*Ability to work effectively under pressure in a fast-paced environment.
*Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM systems is desirable.
*Knowledge of logistics and working with third-party transport companies is a plus.