An excellent opportunity has arisen for a Collections Officer within the Asset Finance / Leasing division of a leading international specialist bank.
The successful candidate will be solutions driven and comfortable working in a fast paced environment dealing with a high volume of calls, and corresponding with customers in an efficient manner.
Key Responsibilities:
*Making & taking calls to & from customers to establish reasons for non-payment
*Offering payment solutions to customers in order to restore non-paying customers to good book
*Negotiate agreeable repayment terms in accordance with FCA principals of TCF
*Quickly identify vulnerable individuals and escalate these cases with our special support team
*Quickly identifying cases that require escalation to our Insolvencies team where appropriate
Key Requirements:
*A confident communicator with strong verbal communication skills
*Confident and resilient due to high volumes
*Capable of thinking laterally and proactively
*Persuasive, persistent and self-motivated
*Hard working and a highly collaborative to help the team to achieve team targets
*Professional with excellent customer care skills, ensuring the client is the core focus
*Adaptable to different clients
*Able to learn quickly and to work to deadlines
*Strong numerical skills
*Understanding of lease and asset finance
*Knowledge of Consumer Credit Act and other regulatory requirements
*AML /KYC requirements
*Analytical skills
*Ability to negotiate the best outcome and make decisions
*Ability to identify build and maintain strong relationships and communicate with key interfaces
In return you can expect a competitive basic salary up to £35,000, plus bonus and a range of additional benefits.