Customer Service Operative
Location: Cheam
Salary: GBP24,024 per year, salary does increase after probation.
Hours: Alternate shift work, 8am - 5pm, 9am - 6pm and 1 Saturday a month.
Job type: Full-time, permanent
Bridge Recruitment is helping one of our established clients recruit for an experienced Customer Service Operative to join their ever-expanding team. You will be based in their call centre.
Responsibilities of the Customer Service Operative:
· Achieve exceptional standards of customer service and always deliver The Perfect Repair
· Answer calls (from customers, engineers and clients) and facilitate appointments, in line with contract conditions
· Plan engineers work
· Carry out engineer diary management
· Book service appointments
· Approve engineers’ timesheets
· Department: Domestic Gas
· Reporting to: Team Leader
· Monitor and action escalation reports
· Support the gas department with administration tasks
Requirements of the Customer Service Operative:
· Must be able to work in a busy and high-pressured environment
· Must be able to handle challenging calls and remain calm under pressure
· Excellent communication skills at all levels (both written and verbal)
· Previous experience in a customer service/call centre role preferred
· Gas/Home maintenance experience preferred, but not essential
· Exceptional customer service skills
· Understanding delivery of best value and continuous improvement
· Good organisational skills
· Demonstrate initiative and a good work ethic
· Openness to learning
If you feel like you meet the above criteria for the Customer Service Operative role, then please apply now!