Our client, a leading London University are currently looking to recruit a Senior Student Casework Administrator on a full-time basis. Starting as soon as possible and running for 2-months in the first instance, the post will be hybrid working of 2-days per week on site and the remainder remote.
Key responsibilities for this post will include:
*Management of a case load of referrals to the Student Conduct and Appeals Office.
*Supporting in investigation and bringing cases to resolution in line with the university’s regulations and processes.
*Handle student complaints and concerns in a calm and compassionate manner, ensuring that they are managed in accordance with relevant policies and procedures.
*Providing advice and information to staff and students on case issues and procedures.
*Supporting the maintenance and management of the office’s records, databases, and email inboxes.
To be considered for this post you will have:
*Experience of working in a similar capacity, preferably within a higher education setting.
*Excellent administrative skills, including experience undertaking casework.
*Strong organisational and time management skills with a keen eye for detail.
*Excellent problem solving and communication skills.
*Ability to manage and prioritise a varied workload.
*Understanding of the current GDPR and data protection legislation.
The post is looking to start as soon as possible, so you will need to be available immediately or at short notice in order to be considered.
If you are interested in finding out more information about this new opportunity, please register your interest and submit your CV by clicking ’apply now’ below.
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