3rd Line Support Engineer
other jobs IMT Resourcing Solutions
Added before 3 Days
- England,South West,Gloucestershire,Cheltenham
- full-time
- Salary negotiable
Job Description:
Job Title: 3rd Line Support Engineer
Location: Cheltenham (Hybrid Working)
Salary: £40,000 - £50,000 (dependent on experience)
About the Role:
My client is a rapidly growing tech firm looking for a skilled and experienced 3rd Line Support Engineer to join our dynamic IT team based in Cheltenham.
In this role, you’ll take ownership of complex technical issues, provide high-level support, and ensure the smooth operation of our IT systems. This is a fantastic opportunity for someone with a passion for problem-solving and a drive to deliver exceptional service.
Responsibilities:
*Diagnose and resolve escalated technical issues across a variety of IT systems and infrastructure.
*Maintain, monitor, and troubleshoot servers, networks, and storage solutions.
*Provide advanced support for Windows Server, Active Directory, and virtualised environments (e.g., VMware, Hyper-V).
*Collaborate with 1st and 2nd Line Support teams to ensure seamless escalation processes.
*Implement system upgrades, patches, and new technologies.
*Ensure robust backup and disaster recovery systems are in place.
*Assist with IT projects, including migrations and system rollouts.
*Maintain thorough documentation of processes and solutions.
Requirements:
*Proven experience in a 3rd Line Support role or similar.
*Strong knowledge of Windows Server, Active Directory, and Office 365.
*Experience with networking (LAN/WAN), firewalls, and VPNs.
*Familiarity with virtualisation platforms such as VMware or Hyper-V.
*Scripting skills (e.g., PowerShell) are desirable.
*Excellent communication and problem-solving skills.
*Relevant certifications (e.g., Microsoft, Cisco, or VMware) are advantageous.
What We Offer:
*Competitive salary and benefits package.
*Opportunities for professional growth and certification support.
*Hybrid working options (after probation).
*A supportive, collaborative team environment.
If you’re an experienced 3rd Line Support Engineer who thrives on tackling technical challenges and delivering exceptional IT solutions, we’d love to hear from you.
Recruiter: Callum Thompson
Location: Cheltenham (Hybrid Working)
Salary: £40,000 - £50,000 (dependent on experience)
About the Role:
My client is a rapidly growing tech firm looking for a skilled and experienced 3rd Line Support Engineer to join our dynamic IT team based in Cheltenham.
In this role, you’ll take ownership of complex technical issues, provide high-level support, and ensure the smooth operation of our IT systems. This is a fantastic opportunity for someone with a passion for problem-solving and a drive to deliver exceptional service.
Responsibilities:
*Diagnose and resolve escalated technical issues across a variety of IT systems and infrastructure.
*Maintain, monitor, and troubleshoot servers, networks, and storage solutions.
*Provide advanced support for Windows Server, Active Directory, and virtualised environments (e.g., VMware, Hyper-V).
*Collaborate with 1st and 2nd Line Support teams to ensure seamless escalation processes.
*Implement system upgrades, patches, and new technologies.
*Ensure robust backup and disaster recovery systems are in place.
*Assist with IT projects, including migrations and system rollouts.
*Maintain thorough documentation of processes and solutions.
Requirements:
*Proven experience in a 3rd Line Support role or similar.
*Strong knowledge of Windows Server, Active Directory, and Office 365.
*Experience with networking (LAN/WAN), firewalls, and VPNs.
*Familiarity with virtualisation platforms such as VMware or Hyper-V.
*Scripting skills (e.g., PowerShell) are desirable.
*Excellent communication and problem-solving skills.
*Relevant certifications (e.g., Microsoft, Cisco, or VMware) are advantageous.
What We Offer:
*Competitive salary and benefits package.
*Opportunities for professional growth and certification support.
*Hybrid working options (after probation).
*A supportive, collaborative team environment.
If you’re an experienced 3rd Line Support Engineer who thrives on tackling technical challenges and delivering exceptional IT solutions, we’d love to hear from you.
Recruiter: Callum Thompson
Job number 1781527
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Company Details:
IMT Resourcing Solutions
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