Job Title: Deputy Team Manager
ContractType: permanent
Salary: £31,404 per annum (£33,536 per annum is achieved after 18 months successful performance in the role)
Working Hours: 37.5 hours per week
WorkingPattern: Includes evenings & weekends, 5 days out of 7
Location: Hackney 

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don’t meet all the essential criteria on the job description.

The difference you will make as Deputy Team Manager 
In the role you will providing high standards of support to One Support customers, you will also managing Support Officers and other support staff as directed by the Team Manager, ideally in this role you will Overseeing and developing effective working relationships with partners and commissioners, ensuring that One Support is contract compliant and is well thought of within the borough.

About you
We are looking for someone with:
*Good level of IT skills and literacy 
*Knowledge of the Housing Sector 
*Experience of designing and producing performance indicators that measure business activities for senior executives.
*Knowledge and understanding of up-to-date legislation, government frameworks relevant to the customer group. 
*Sound knowledge and understanding of issues affecting individuals relevant to the customer group.
Why Riverside?
(One Housing is a part of Riverside) At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. 

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
*Competitive pay & generous pension 
*28 days holidays plus bank holidays
*Flexible working options available
*Investment in your learning, personal development and technology
*A wide range of benefits

Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. 
This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. 
Applications may close before the deadline, so please apply early to avoid disappointment.

Role profile
Job purpose and background

One Support is the housing, care and support arm of One Housing and is one of the largest and fastest. 
growing providers of housing, care and support services across London and the South-East.
Our aim is to improve the quality of life of our customers, building confidence and skills to allow them to 
live independently while playing an active role in their communities. We view all our customers as 
individuals with specific needs, treating them with respect and dignity, and focusing on achieving real. 
results.
Responsibilities include:
• Providing high standards of support to One Support customers
• Managing Support Officers and other support staff as directed by the Team Manager
• Overseeing and developing effective working relationships with partners and commissioners, 
ensuring that One Support is contract compliant and is well thought of within the borough.
• Deputising for the Manager in their absence and undertake management responsibilities as 
delegated

Principle outputs & responsibilities
• To assist the manager in ensuring regular team meetings are held and staff are informed about the organisation’s strategic goals. 
• To assist the manager in holding day to day responsibility for deployment of staff and maintaining the rota and caseloads. 
• To participate in the training of staff as required, especially in the area of disseminating good practice within this specialist field. 
• Performance management including setting targets, monitoring and taking action to address any performance issues. 
• To ensure staff are empowered to take responsibility and to work in a way that is imaginative and responsive to the needs of customers. To facilitate and encourage effective customer participation, consultation and feedback within the service. 
• To monitor service provision on a regular basis and assist the manager in ensuring that all service audit improvement action is completed. 
• To ensure the implementation of the support database and that appropriate records are kept. 
• Where required to oversee a caseload of customers 
• To ensure that staff adhere to all policies and procedures. 
• To liaise effectively with partner agencies and stakeholders to ensure referrals and assessment issues are dealt with in a timely...