As the Risk Administrator your primary responsibility will be the implementation of the risk strategy as agreed with the Head of Risk and senior leadership team, ensuring that appropriate action is taken on the outputs from the team’s key performance metrics and business processes that detect and prevent fraudulent activities. The overall objective of this role is to minimise financial, legal and reputation risks (losses) to the company, which will help in enabling the company to maximise revenue through a balanced risk strategy.
The business will be looking to you to take proactive risk mitigation actions to help protect the business from the current, new and emerging risks faced across both our seller and buyer populations.

Key Responsibilities:

Seller Risk Mitigation
Monitor and investigate developing risks across all of the businesses sellers. Support the Risk Manager and Head of Risk to continually improve and develop the team’s KPIs and reports. Monitor Seller compliance with our Terms and Conditions of trading and associated policies. Liaise with sellers to understand and address poor performance, taking decisive action to mitigate risk when necessary.

Product Compliance & Violations

Monitor and investigate reports made to the Product Violation desk. Support the Risk Manager and Head of Risk to continually improve and develop scalable processes for both proactive product compliance, and reactive compliance based on reports from third parties.
KPI’s:
*High risk Buyers and Sellers are reviewed on a daily basis
*Product Violations are actioned or escalated within 2 business days
*Seller Performance/Support tickets are actioned or escalated within 2 business days
*Keep monthly Seller Risk Losses below 0.1% of GMV
*Keep monthly Buyer Risk Losses below 0.01% of GMV

Experience and Skills:
*Competency in Microsoft Excel (including basic pivot tables).
*Able to communicate effectively.
*Strong problem-solving skills.
*Enjoys working in a fast-paced, collaborative environment.
*Open, honest & approachable.
*Ability to effectively challenge/engage sellers as required.

Desirable
*Previous eCommerce experience, preferably in an Online Marketplace.
*Capable of constructively challenging assumptions.
*Knowledge/experience of Buyer risk management.
*Experience querying databases.


This is a temp assignment for approx 3 months with a view to go permanent for the right candidate.
Hybrid working - nice new offices in Bournemouth (parking permit)
Full-time - 37.5 hours
£28,000 salary - £16.00 an hour temping
Candidates with a strong administration background and the right work ethic with a good attitude will also be considered for this role.

What you need to do now

If you’re interested in this role, click ’apply now’ to forward an up-to-date copy of your CV, or call us now.
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