Central Employment are delighted to be working with a UK industry leading eCommerce Web-Print Specialist, as they look to recruit an additional Customer Service Advisor.  

Responsibilities of the CSA: 
*Deal effectively with customers on a daily basis in a polite and professional manner
*Respond to emails efficiently, follow up with calls as required
*Ensure all problems or complaints are dealt with in a timely manner including arranging reprints or processing refunds/discount codes
*Tracking deliveries with courier service and recording relevant information
*Managing returned jobs via courier service
*Accurately log all calls throughout the day
*Deal with immediate contact channels on a daily basis i.e. calls, chat service, social media
*Respond to reviews on Trustpilot

Skills and Experience: 
*Demonstrate good telephone manner, understanding and empathy skills.
*2 yrs multi-channel customer service experience – phone, live chat, social media and email 
*Ability to apply common sense understanding to carry out detailed written or oral instructions.
*Must have a high level of accuracy
*Able to demonstrate initiative and ability to prioritise
*Ability to work within a fast-paced environment
*Able to effectively multi-task