Claims Fraud Investigator
other jobs IQUW UK Limited
Added before 3 Days
- Wales,Swansea
- full-time
- Competitive salary
Job Description:
Drive your Career Forward!
A career as a Claims Fraud Investigator at ERS is both challenging and immensely rewarding. This role offers the opportunity to become a key member of a fast-paced, continually evolving team within the UK’s largest specialist motor insurer.
As a Claims Fraud Investigator you’ll be working as part of a high-performing team, providing front line defence against motor claims fraud, whilst preventing the company from suffering unnecessary financial loss. The successful applicant will help reinforce ERS’ stance of a zero-tolerance approach to any fraud.
Claims Fraud Investigator - Key responsibilities
*Reviewing claim referrals from internal and external sources against known fraud indicators to both identify suspect claims warranting further investigation and validate genuine claims for prompt settlement.
*Manage a varied portfolio of suspected fraudulent claims to outcome through efficient investigation and effective evidence-based decision making.
*Adhere to claims handling philosophies and procedures, and service level agreements, specifically around new referral review and case-handling timescales.
*Engaging with external suppliers including accident investigators, motor engineers and panel solicitors.
*Ensuring customers receive good quality claims servicing, whether a victim of fraud or a subject of interest in our investigation.
*Provide advice and support to other business areas with regards to potential fraud risks, and to provide feedback where necessary to continually strengthen our fraud detection ability.
*Carry out duties, activities and tasks with the upmost integrity and as directed by the Counter Fraud and Claims Management teams, and all relevant policies and regulations.
Claims Fraud Investigator - Desirable behavioural attributes
*Enthusiasm and passion about fraud prevention.
*Excellent decision making and problem-solving skills with the ability to make key decisions to achieve the right outcomes for our customers and the business.
*Ability to perform in a fast-paced environment.
*Strategic and Inquisitive thinker with a methodical approach to work.
*A high level of self-motivation and a willingness for personal development.
*Strong interpersonal and organisational skills.
*Excellent communication skills, both written and orally.
*Counter Fraud/Financial Crime experience desirable.
*Claims handling experience desirable.
Benefits:
*Competitive Benchmarked Salary
*25 days holiday
*Discretionary bonus scheme
*Employee assistance programme
*Annual holiday buy (up to 3 extra days)
*Salary sacrifice benefits
*Annual benefits reviews
*The option for professional qualifications and study support
A career as a Claims Fraud Investigator at ERS is both challenging and immensely rewarding. This role offers the opportunity to become a key member of a fast-paced, continually evolving team within the UK’s largest specialist motor insurer.
As a Claims Fraud Investigator you’ll be working as part of a high-performing team, providing front line defence against motor claims fraud, whilst preventing the company from suffering unnecessary financial loss. The successful applicant will help reinforce ERS’ stance of a zero-tolerance approach to any fraud.
Claims Fraud Investigator - Key responsibilities
*Reviewing claim referrals from internal and external sources against known fraud indicators to both identify suspect claims warranting further investigation and validate genuine claims for prompt settlement.
*Manage a varied portfolio of suspected fraudulent claims to outcome through efficient investigation and effective evidence-based decision making.
*Adhere to claims handling philosophies and procedures, and service level agreements, specifically around new referral review and case-handling timescales.
*Engaging with external suppliers including accident investigators, motor engineers and panel solicitors.
*Ensuring customers receive good quality claims servicing, whether a victim of fraud or a subject of interest in our investigation.
*Provide advice and support to other business areas with regards to potential fraud risks, and to provide feedback where necessary to continually strengthen our fraud detection ability.
*Carry out duties, activities and tasks with the upmost integrity and as directed by the Counter Fraud and Claims Management teams, and all relevant policies and regulations.
Claims Fraud Investigator - Desirable behavioural attributes
*Enthusiasm and passion about fraud prevention.
*Excellent decision making and problem-solving skills with the ability to make key decisions to achieve the right outcomes for our customers and the business.
*Ability to perform in a fast-paced environment.
*Strategic and Inquisitive thinker with a methodical approach to work.
*A high level of self-motivation and a willingness for personal development.
*Strong interpersonal and organisational skills.
*Excellent communication skills, both written and orally.
*Counter Fraud/Financial Crime experience desirable.
*Claims handling experience desirable.
Benefits:
*Competitive Benchmarked Salary
*25 days holiday
*Discretionary bonus scheme
*Employee assistance programme
*Annual holiday buy (up to 3 extra days)
*Salary sacrifice benefits
*Annual benefits reviews
*The option for professional qualifications and study support
Job number 1782723