Job Opportunity: Repairs Manager
Location: Letchworth
Salary: up to 70k

About the Role:
As a Repairs Manager, you will oversee property maintenance, responsive repairs, voids, and complex repair cases, ensuring all tasks are completed safely and efficiently.
About Our Client:
Our client is a reputable housing association based in Letchworth. You will join a supportive and collaborative team dedicated to maintaining high standards.

Key Responsibilities:
*Effectively manage the delivery of all responsive repairs, voids, and complex works through robust contract management.
*Foster a culture of information and knowledge sharing amongst team members, equipping them with the tools and support needed to make informed decisions.
*Assist the Head of Repairs in the daily operations of the department and contract management.
*Maintain strong operational relationships with the organisation, customers, and stakeholders.
*Handle escalated or complex repair issues and customer complaints.
The Ideal Candidate:
*Excellent communication skills, capable of addressing escalated customer complaints and building relationships with residents, contractors, and stakeholders.
*Proven experience in successful contract management, commissioning technical reports, and commercial awareness.
*Strong customer service skills, with an understanding of customer expectations.



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