Job Ad: Customer Service Executive
Salary: £23,000


About the Role Are you passionate about delivering exceptional customer service? Join our team as a Customer Service Executive and play a vital role in supporting customers through their car-buying journey. You’ll ensure a seamless, customer-focused experience while maintaining high levels of satisfaction for both customers and dealers.
Key Responsibilities *Documentation & Processes: *Check and submit finance documents and supporting information accurately.
*Ensure efficient handovers to the Car Collection Team.

*Communication: *Proactively engage with customers and dealers to maintain outstanding service levels.
*Address and resolve any post-purchase issues.

*Customer Experience: *Gather testimonials and photos for successful purchases to celebrate customer satisfaction.

Day-to-Day Expectations *Hours: Monday to Sunday, 9 am to 8 pm (rotational shifts).
*Weekend and Bank Holiday work is required, with time off given in the following week.
*Location: Office-based role due to regulatory requirements.
Must-Have Skills & Attributes *Excellent organizational and attention-to-detail skills.
*Strong communication skills, both written and verbal.
*Ability to take ownership of tasks and deliver results promptly.
*Passionate and motivated, both for the role and personal growth.
*Experience in a fast-paced administration/office environment. (Industry experience is helpful but not essential.)
Agency Briefing Your role is essential in delivering a seamless and customer-focused car-buying experience, supporting customers and Personal Car Buyers with the administration and aftercare service.
Apply now and make a difference in the car-buying journey!
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