2nd/3rd Line Support Engineer
other jobs Xact Placements Limited
Added before 3 Days
- England,East of England,Hertfordshire
- full-time
- £300.00 - £350.00 per day
Job Description:
Job Title: 2nd/3rd Line Support Engineer (Contractor)
Location: Hertfordshire / Hybrid (3 days in office, 2 from home)
Contract Type: Contract
Duration: 3 months negotiable
Rate: £300-£350 per day
Job Description
My client are seeking an experienced and proactive 2nd/3rd Line Support Engineer to join their team on a contract basis. The ideal candidate will play a critical role in diagnosing, troubleshooting, and resolving complex technical issues while providing a high standard of IT support and customer service. You will be responsible for supporting business-critical systems, ensuring minimal downtime, and escalating issues when necessary.
Key Responsibilities:
*Provide 2nd and 3rd line technical support for hardware, software, and network issues.
*Troubleshoot and resolve complex incidents, requests, and problems escalated from 1st line support.
*Monitor, maintain, and improve the IT infrastructure to ensure optimal performance and security.
*Support deployment, configuration, and management of servers, workstations, and enterprise applications.
*Manage Active Directory, including user account creation, group policies, and permissions.
*Assist with Office 365 and Exchange administration, including migrations and maintenance.
*Perform system upgrades, patch management, and software installations.
*Provide support for virtualized environments (e.g., VMware, Hyper-V).
*Collaborate with external vendors and service providers to resolve escalated issues.
*Maintain detailed documentation of incidents, troubleshooting steps, and resolutions.
*Contribute to IT projects, including infrastructure upgrades, migrations, and new system implementations.
Required Skills and Experience:
*Proven experience in a 2nd/3rd line support role.
*Strong knowledge of Windows Server (2016/2019/2022) and Windows 10/11 operating systems.
*Hands-on experience with Active Directory, Group Policy, and DNS/DHCP.
*Proficiency in troubleshooting and supporting Office 365, Exchange Online, and Teams.
*Experience with virtualization technologies such as VMware or Hyper-V.
*Familiarity with networking concepts, including VLANs, firewalls, and VPNs.
*Strong understanding of IT security best practices, including antivirus and endpoint management tools.
*Excellent analytical and problem-solving skills with attention to detail.
*Strong customer service skills and ability to communicate technical concepts to non-technical users.
Desirable Skills:
*Experience with cloud platforms (e.g., Microsoft Azure, AWS).
*Knowledge of PowerShell scripting for automation.
*Familiarity with ITIL frameworks and service desk tools (e.g., ServiceNow, Zendesk).
*Certifications such as Microsoft Certified: Azure Administrator, CompTIA Network+, or VMware VCP.
Location: Hertfordshire / Hybrid (3 days in office, 2 from home)
Contract Type: Contract
Duration: 3 months negotiable
Rate: £300-£350 per day
Job Description
My client are seeking an experienced and proactive 2nd/3rd Line Support Engineer to join their team on a contract basis. The ideal candidate will play a critical role in diagnosing, troubleshooting, and resolving complex technical issues while providing a high standard of IT support and customer service. You will be responsible for supporting business-critical systems, ensuring minimal downtime, and escalating issues when necessary.
Key Responsibilities:
*Provide 2nd and 3rd line technical support for hardware, software, and network issues.
*Troubleshoot and resolve complex incidents, requests, and problems escalated from 1st line support.
*Monitor, maintain, and improve the IT infrastructure to ensure optimal performance and security.
*Support deployment, configuration, and management of servers, workstations, and enterprise applications.
*Manage Active Directory, including user account creation, group policies, and permissions.
*Assist with Office 365 and Exchange administration, including migrations and maintenance.
*Perform system upgrades, patch management, and software installations.
*Provide support for virtualized environments (e.g., VMware, Hyper-V).
*Collaborate with external vendors and service providers to resolve escalated issues.
*Maintain detailed documentation of incidents, troubleshooting steps, and resolutions.
*Contribute to IT projects, including infrastructure upgrades, migrations, and new system implementations.
Required Skills and Experience:
*Proven experience in a 2nd/3rd line support role.
*Strong knowledge of Windows Server (2016/2019/2022) and Windows 10/11 operating systems.
*Hands-on experience with Active Directory, Group Policy, and DNS/DHCP.
*Proficiency in troubleshooting and supporting Office 365, Exchange Online, and Teams.
*Experience with virtualization technologies such as VMware or Hyper-V.
*Familiarity with networking concepts, including VLANs, firewalls, and VPNs.
*Strong understanding of IT security best practices, including antivirus and endpoint management tools.
*Excellent analytical and problem-solving skills with attention to detail.
*Strong customer service skills and ability to communicate technical concepts to non-technical users.
Desirable Skills:
*Experience with cloud platforms (e.g., Microsoft Azure, AWS).
*Knowledge of PowerShell scripting for automation.
*Familiarity with ITIL frameworks and service desk tools (e.g., ServiceNow, Zendesk).
*Certifications such as Microsoft Certified: Azure Administrator, CompTIA Network+, or VMware VCP.
Job number 1783172
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Company Details:
Xact Placements Limited
Company size: 5–9 employees
Industry: IT
Xact Placements are approachable consultants fulfilling the needs of businesses and people through a considerate and authentic approach to recruitment...