Role: IT Support Analyst
Location: Kent
Salary: £32,000 - £37,000
Hours: 37.5 per week between Monday-Friday
My client is a very well-respected independent school that are looking to add a IT Support Analyst to their IT Team.
The IT Technician is a key technical resource within the IT team, responsible for providing second-line support across the schools IT systems. This role focuses on the hands-on resolution of technical issues, troubleshooting, and maintaining service performance and delivery, in addition to technical support.
The successful candidate will have experience of supporting systems and services in a technical capacity, reporting to management and will have worked for a minimum of 3 years within similar roles.
Key Responsibilities

*Assist with second-line support when required, ensuring that urgent issues are addressed quickly and effectively
*Provide on-site and remote support to users, helping them resolve both simple and advanced technical issues related to IT systems, devices, and applications
*Identify and resolve recurring IT issues by implementing long-term solutions and root fixes, reducing repeat incidents
*Escalate complex or unresolved challenges to senior members of the department or third-party vendors, following a structured troubleshooting approach
*Ensure that service levels are maintained by responding to and resolving issues in line with established helpdesk procedures and priorities
*Maintain regular communication with users throughout the issue resolution process, providing updates and ensuring user satisfaction
*Conduct proactive reviews, identifying and logging potential issues before they escalate. This includes regular on-site checks of equipment across all the schools locations
*Conduct user training sessions when necessary to help users become more self-sufficient in resolving basic IT issues.
*Maintain the department’s asset inventory, ensuring all IT equipment is logged, tracked, and maintained in accordance with the Trust’s asset management policies
This is a great opportunity to work at an exceptional school.
If this is of interest, please apply ASAP.
INDIT
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