Right Now Group are working with a Freight Forwarder based in Surrey, assisting them in expanding their headcount within their Operations Team. They are looking for somebody with predominantly Operational Ocean Freight experience (Import & Export), as well as some understanding of modes such as Air & Road.

Responsibilities of an Operations Coordinator:
*Oversee the entire import and export process, including securing cargo space, organizing pickups, and managing delivery schedules
*Handle customer quotation requests through various channels such as email and online portals. Prepare and deliver quotes and proposals within the agreed timelines. Monitor the success and failure rates of quotations and provide feedback to management
*Act as the primary point of contact for clients, providing updates on shipment status, resolving issues, and addressing any concerns or inquiries promptly and professionally. Build and develop strong relationships with customers.
*Identify and address potential risks in air and ocean freight shipments, including delays, damages, or customs disputes, by implementing effective measures and contingency plans

Requirements of an Operations Coordinator:
*Comprehensive understanding of ocean import, export, and cross-trade operations
*Proficiency in Incoterms
*Expertise in pricing and preparing quotations
*Experience in supplier management
*Strong customer service skills
Salary: £35,000 - £40,000
Location: Guildford, Surrey
Shift: Mon-Fri (9am - 5.30pm)

ALL RELEVANT CANDIDATES WILL BE CONTACTED ASAP.