*Sales Administration support
*Customer Service and support - both over the phone and via email
*Project Administration - to support a busy team
SALES ADMINISTRATOR JOB SUMMARY: 

As a Sales Administrator, you will be an integral member of the team, supporting the smooth running of a busy and dynamic department and providing a first-class service throughout.   

This is a completely newly created role within the team, so it is a position that can be developed in time, to add real value to the team.

KEY RESPONSIBILITIES OF THE SALES SUPPORT ADMINISTRATOR:

• Provide administration support to Business Development Managers and Account Managers, both out in the field, and in the office. 
• Take responsibility for customer-related tasks, documentation, and follow-ups to ensure a smooth service delivery. 
• Monitor and track the sales process from initial engagement through to the day to day account management, ensuring all necessary processes are adhered to, and that customer records are up to date and accurate at all times.
• Record and actions, following customer account review meetings and ensure that any follow up actions are completed by the relevant Sales / Business Development manager. 
• Ensure that orders are fulfilled within agreed time frames and handle any associated queries or issues that arise, during the allocation and movement of stock.  
• Work closely with internal departments as well as the team out in the field, to ensure that any administration support, or required actions are dealt with in a timely and efficient manner and that the service is delivered to customers expectations.
• Update and record information on internal CRM systems, and regularly review and update changes as they arise.
• Respond to incoming calls and email queries relating to customer onboarding, stock / delivery updates, or new order requirements etc
• Manage the administration of any associated projects within the team.
• Report recurring issues and / or customer feedback to relevant teams to ensure action is taken for improvement
• Use your initiative to manage your own workload effectively and to add value to the team.
• To handle any associated administration tasks to support a busy team, within a growing organisation.

ADMINISTRATION SKILLS / EXPERIENCE:
• Previous experience of working in a similar role is essential – You will need to be able to demonstrate excellent customer service skills, have a professional manner and be able to quickly understand the requirements of the customer.
• A good understanding of business processes and the supply chain would be ideal, but not essential as training on the job, will be provided.  
• Good knowledge of Microsoft Office packages. 
• Previous experience of working on CRM / ERP packages is essential – our client have a very innovative approach and are constantly reviewing their systems and processes – confidence to work with multiple systems, is essential.
• Strong organisational and administration skills.

Our client genuinely values their team, are proud of their ethical values, and focus on sustainability and quality, whilst striving to always achieve outstanding customer satisfaction. 
 
You will have the opportunity to work for a well-established, growing organisation who offer fantastic benefits to all staff, whether you are a new team member, or have worked there for many years.

• Free parking on site
• Free Snacks, soft drinks, tea and coffee on site, as well as weekly free lunches
• Competitive holiday package, with opportunity to buy / sell extra days 
• Team building and other wonderful social events and well being initiatives
• State of the art offices and break out facilities and a friendly, supportive work environment
• Company bonus scheme on offer for this position
• Salary - £30,000

For more information about this exciting new opportunity, please contact Joy Bruce at Collaborate Recruitment.