This role is for a designated client manager professional passionate about providing excellent customer service in the business services industry. This is a permanent position based in Ripponden, suitable for a team member with a flair for sales and customer engagement across several engineering industries. The role will prove a pivotal function across multinational sales, & will have full exposure to end-to-end sales induction processes.
Client Details
Our client is a European based entity specialising in industrial-sized servicing contracts. The organisation has undergone remarkable expansion, establishing itself as a leader in the market with an extensive client base of over 25,000 and a workforce exceeding 900 employees. The workplace of this entity is marked by its dynamic nature, a high-speed operational environment, and a diverse array of activities.
Description
The key responsibilities of the aforementioned consist of:
*Engage with existing and potential customers over the phone
*Upselling and developing business
*Exceeding high volume sales goals while working in a team environment
*Identify customer needs to offer the best solutions
*Develop and maintain a broad knowledge of the company’s services
*Meet and exceed personal and team sales targets
*Maintain high levels of customer service and professionalism
*Handle customer complaints and queries effectively
*Record customer information accurately in the database
*Collaborate with team members to achieve better results
*Booking outbound sales meetings
*Prospecting 100 new businesses per week
*Tracking independent forecast and sales margins
*Accounting for lead generation responsibilities
*Verbally establishing quick rapport
Profile
A successful candidate should have:
*Proficiency in verbal and written communication
*Ability to source prospects
*The ability to thrive in a competitive, fast paced environment
*Excellent communication skills, huge energy and a positive attitude
*A consistently polished and professional approach to work
*Excellent customer service skills
*Ability to work well in a team
*Strong problem-solving skills
*Ability to meet sales targets & KPI’s/SLA’s
*Good organisation skills
*Data entry and logging business development opportunities
*A strong hunger for success with real financial motivation
*Ability to efficiently prioritise tasks and manage time
*Drive, ambition and a strong work ethic
Job Offer
*Competitive basic salary of £27,500 with bonus guarantee’s in place.
*Internal progression and promotional opportunities
*Free parking & gym onsite
*Uncapped commission OTE earnings exceeding £50k per annum
*Internal onboarding & training
*Pension schemes & other benefits