The role:
This role is responsible for the product that is developed, defining the strategy, vision and goal also responsible for the product backlog and ensuring that the development team has a clear understanding of the product vision and goals. Ensuring the product strategy and deliverables align with business goals and customer needs

Key responsibilities:
*Develop and maintain a product roadmap that aligns with business goals and customer needs
*Collaborate with cross-functional teams to define and prioritise product features and requirements, anticipating their future needs and being able to translate into product requirements 
*Communicate product vision and progress to stakeholders and team members
*Work closely with development teams to ensure timely delivery of high-quality product releases
*Conduct user testing and gather feedback to inform product decisions
*Act as the primary point of contact for the development team and stakeholders regarding product-related issues
*Manage and prioritise product defects and issues
*Effectively managing the product backlog and prioritising tasks based on changing requirements
*Conduct market research and analysis to identify trends and opportunities for product innovation

Reporting & management:
*Skilled at building relationships across operational and delivery teams
*Ability to communicate effectively with both internal and external IT teams to ensure successful product delivery

Qualifications, experience & skills:
Essential
*Degree or equivalent qualification in a relevant discipline  or relevant experience in a similar role for minimum of 2 years
*Experience of the full IT development lifecycle and Agile methodology
*Familiarity with tools like JIRA, Confluence or other product management software
*Proficient in a range of analysis tools including MoSCoW prioritisation, process mapping, gap analysis, root cause analysis and use case modelling.
*Proven experience in embedding change into operational environments offering coaching and support to individuals if required.
*Knowledge of Process Mapping Software such as Microsoft Visio, Miro,  Lucidchart or BPMN Tools
*Knowledge of CRM and workflow systems
Desirable
*Experience of hands on use of low/no code tools such as Creatio, MS Dynamics & Power BI
*Certified Product Owner
*Ability to work in a fast-paced environment and make pragmatic decisions
*Strong analytical skills, the ability to plan/organise and balance simultaneous priorities
*Excellent interpersonal, written and verbal communication skills
*Ability to challenge and prioritise with clear understanding of the business and customer value delivered and outcomes that will be achieved
*Self-motivated, open to ideas, able to influence others
*Good knowledge of user-centred design principles

Please note this role is hybrid and will require at least 1 day per week based at our Bolton office, however this may be slightly more when first starting in the role.