Service Delivery Manager
other jobs Stanton House
Added before 3 Days
- England
- full-time
- £45,000 - £55,000 per annum
Job Description:
My client is looking to hire a Service Delivery Manager to join their IT team . This pivotal role will oversee the availability, performance, and lifecycle of IT services, ensuring alignment with business needs and driving customer satisfaction. You’ll be instrumental in delivering high-quality IT services, managing supplier relationships, and implementing continual service improvements.
Key Responsibilities:
*Manage IT services, ensuring high availability, performance, and alignment with business objectives.
*Monitor and maintain service levels, identifying and resolving delivery issues.
*Oversee the Service Catalogue, ensuring it remains relevant, user-friendly, and up-to-date.
*Coordinate incident and problem management to minimise disruption and improve service reliability.
*Lead capacity planning and disaster recovery initiatives.
*Implement best practices in IT governance and frameworks like ITIL.
*Collaborate with IT teams and suppliers to deliver innovative solutions and drive efficiency.
Key Skills sought:
*Proven experience in IT service delivery, incident management, and vendor management.
*Strong knowledge of ITIL frameworks and IT service economics.
*Excellent problem-solving, analytical, and stakeholder management skills.
*Experience with managing multiple IT suppliers and delivering continual service improvements.
*Familiarity with capacity planning, risk management, and governance processes.
*ITIL Practitioner certification (preferred).
Key Responsibilities:
*Manage IT services, ensuring high availability, performance, and alignment with business objectives.
*Monitor and maintain service levels, identifying and resolving delivery issues.
*Oversee the Service Catalogue, ensuring it remains relevant, user-friendly, and up-to-date.
*Coordinate incident and problem management to minimise disruption and improve service reliability.
*Lead capacity planning and disaster recovery initiatives.
*Implement best practices in IT governance and frameworks like ITIL.
*Collaborate with IT teams and suppliers to deliver innovative solutions and drive efficiency.
Key Skills sought:
*Proven experience in IT service delivery, incident management, and vendor management.
*Strong knowledge of ITIL frameworks and IT service economics.
*Excellent problem-solving, analytical, and stakeholder management skills.
*Experience with managing multiple IT suppliers and delivering continual service improvements.
*Familiarity with capacity planning, risk management, and governance processes.
*ITIL Practitioner certification (preferred).
Job number 1784683
metapel
Company Details:
Stanton House
Company size: 250–499 employees
Industry: Recruitment Consultancy
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