Service Desk Analyst - (Service Desk, Windows, O365, AD, Active Directory, Office 365 Patching, DNS, DHCP, Ticketing, ITIL) - Permanent - Leicester
Charles Simon Associates are currently looing for a Service Desk Analyst on a permanent basis for our prestigious market leader based in Leicester.
This is an opportunity to work for a business that is at the forefront of IT and has real career progression opportunities for hard working and driven candidates.
Interviews are taking place ASAP.
Location: Leicester
Salary: Up to £32,000 per annum
Skills/Requirements for the Service Desk Analyst:
*Previous experience within a Service Desk is vital within this role
*Excellent troubleshooting and problem solving skills
*Extensive Active Directory
*Strong O365 experience
*Ticket management experience including good time management
*Hardware support including Laptop & PC building
*Any experience of supporting MS Exchange is highly desirable
*Experience of working within an ITIL environment is highly desirable
Start date is ASAP for the Service Desk Analyst
The Service Desk Analyst will be responsible for:
*Ensuring that the Service Desk Manager and other senior members of the IT business are kept informed of progress and in particular are told of major problems and/or issues in a timely manner
*Being the first point of contact on the Service Desk.
*New Starters and Leavers administration from the technical perspective
*Working to and within already agreed SLA’s and KPI’s
*Providing Application Support when needed
*Providing high levels of 1st call fix where possible
*Reporting faults and maintaining logs on desktop and laptop numbers within the business
Please send an up-to-date copy of your CV to be considered for the Service Desk Analyst
Service Desk Analyst - (Service Desk, Windows, O365, AD, Active Directory, Office 365 Patching, DNS, DHCP, Ticketing, ITIL) - Permanent - Leicester