My client based in Camberley are seeking a Customer Service Representative to join their team. You would be responsible for providing comprehensive knowledge of all products and offer excellent support to both internal and external customers, including the external sales teams. You would also be processing quotes and orders within a set service level.
Duties
Develop relationships and maintain a high level of service to our internal and external customers.
Answer incoming calls, webchats, and email queries within a set service level concerning prices, stock availability, delivery times, account queries, and technical questions from customers.
Promptly record accurate call logging reasons and agent statuses within our call platform.
Develop knowledge of all products, ensuring quotes and orders can be raised through internal systems.
Tracking orders and deliveries through to invoice stage.
Update internal systems daily, including CRM and SAP.
Provide basic support for all products, including basic technical support.
Support customer visits to our Customer Experience Centre.
Maintain a solid understanding of business practices, products, and services.
Skills/Qualifications/Experience
Excellent customer service skills and a professional telephone manner.
An organised approach with excellent time management skills.
Experience working as part of a team.
High proficiency in Microsoft Office: Word, Excel, and Outlook.
Excellent communication skills, with the ability to use your initiative and know when to refer matters to a manager.
Articulate and well spoken.
Experience working towards tight deadlines and service levels.
Accuracy and attention to detail.
Experience in SAP is highly beneficial but not essential, as training will be provided.