IT Support Analyst
other jobs High Profile Resourcing Ltd
Added before 2 Days
- Wales,Newport
- full-time, full-time
- £24,000 - £26,000 per annum
Job Description:
Technical Analyst (1st Line Support)
Newport, Gwent (based on-site full time)
£24-26,000/annum
Are you passionate about IT and eager to join a dynamic and award-winning team? We’re looking for a motivated Technical Analyst to join a leading Managed IT Services provider. Based across various UK locations, our client offers a collaborative and supportive work environment with plenty of opportunities for growth.
Your Role:
*Be the first point of contact for customers, managing and resolving tickets via phone, email, or portal.
*Diagnose and troubleshoot issues, escalating complex problems to senior teams.
*Support systems including physical servers, virtualized environments, network devices, and workstations.
*Liaise with third-party providers and vendors for effective issue resolution.
Your Skills & Experience:
*Previous experience in a Managed Service Provider or Technical Support team.
*Strong knowledge in IT Service Management, Active Directory, Office 365, and email/web security management.
*Familiarity with ticketing systems, incident management, and basic SharePoint administration.
*Relevant qualifications (CompTIA, Azure, AWS, etc.) are advantageous but not essential.
Take the next step in your IT career with us—apply today!
Newport, Gwent (based on-site full time)
£24-26,000/annum
Are you passionate about IT and eager to join a dynamic and award-winning team? We’re looking for a motivated Technical Analyst to join a leading Managed IT Services provider. Based across various UK locations, our client offers a collaborative and supportive work environment with plenty of opportunities for growth.
Your Role:
*Be the first point of contact for customers, managing and resolving tickets via phone, email, or portal.
*Diagnose and troubleshoot issues, escalating complex problems to senior teams.
*Support systems including physical servers, virtualized environments, network devices, and workstations.
*Liaise with third-party providers and vendors for effective issue resolution.
Your Skills & Experience:
*Previous experience in a Managed Service Provider or Technical Support team.
*Strong knowledge in IT Service Management, Active Directory, Office 365, and email/web security management.
*Familiarity with ticketing systems, incident management, and basic SharePoint administration.
*Relevant qualifications (CompTIA, Azure, AWS, etc.) are advantageous but not essential.
Take the next step in your IT career with us—apply today!
Job number 1785563
metapel
Company Details:
High Profile Resourcing Ltd
Company size: 5–9 employees
Industry: FMCG
HPR provide exceptional recruitment & talent management services to blue-chip companies; businesses that people aspire to work for on a global basis.O...