Imagine a role where every day brings new challenges and opportunities, where your leadership and dynamic approach can make a real difference. We are seeking a Retail Operations Manager who is ready to step into the spotlight and lead a thriving team to new heights.

About the Company:
Our client is a beacon of excellence in the fashion retail industry, celebrated for their innovative approach and commitment to quality. With accolades such as Best Business 2022, Top 5 Employer of the Year 2024, they have set the standard for success. Featured on national television and recognised as one of the UK’s Top 100 fastest-growing companies in 2023, this is a company that knows how to shine.
The Journey:
As you step into the role of Retail Operations Manager, you will find yourself at the heart of the action. Picture yourself leading a team of up to 30+ dedicated individuals, each one looking to you for guidance and inspiration. Your days will be filled with a variety of tasks, from resource planning for all shifts, managing customer service and overseeing goods, to handling site maintenance and HR administration. No two days will be the same, and that’s just the way you like it.
The Role:
Your mission, should you choose to accept it, is to ensure that hundreds of daily tasks are completed efficiently and on time. You will be the driving force behind the team, capturing, planning, delegating, and signing off on tasks with precision and flair. Your ability to handle pressure and manage multiple workload streams will be key to your success. This role is primarily Monday to Friday, offering a structured work week with the flexibility to adapt as needed.
What Awaits You:
Competitive Salary: Up to £40,000 + £3,000 bonus
Flexible Working Hours: Enjoy reduced hours and extended leave during the summer off-peak season, with paid overtime opportunity throughout the winter in peak season.
Annual Leave: 30 days inclusive of Bank Holidays.
Additional Perks: 20% staff discount, company trips, Star of the Month Awards, and staff thank you & reward events.
Your Responsibilities:
Lead and Inspire: Guide your team to success, ensuring high standards and efficient operations.
Dynamic Workload Management: Master the art of juggling multiple tasks and deadlines.
Customer Service Excellence: Ensure every customer interaction is handled with care and professionalism.
Site Maintenance: Take charge of site issues, from payment machines to health & safety.
HR Administration: Oversee recruitment, training, and staff briefings with a keen eye for detail.
Project Management: Dive into business development, projects, and events during non-peak seasons.
Who You Are:
Resilient and Assertive: You thrive under pressure and manage multiple workload streams with ease.
Task-Oriented: You have a knack for ensuring all tasks are completed on time and to a high standard.
Strong Communicator: Your clear and confident communications inspire your team.
Problem Solver: You tackle issues logically and efficiently.
IT Savvy: Proficient in Microsoft Office and comfortable with email communication.
Given the nature of the role, you must live close to Lincoln, as this is where both sites you will be working from are located.

Why This Role?
This is more than just a job; it’s an opportunity to grow with a company that values your contributions and offers a supportive and rewarding work environment. You’ll be part of a team that celebrates success and works together to achieve greatness.

Ready to Make a Difference?
If you’re ready to take on a challenging and rewarding role, we want to hear from you!
Apply now and become a part of this award-winning team. Your journey to success starts here.
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