We are thrilled to offer several fantastic opportunities for passionate and experienced Employment Law Consultants/HR Advisors to become part of a renowned and respected HR consultancy based in the vibrant city of Glasgow. In this role, you’ll collaborate within a dynamic team, delivering legally sound advice and tailored solutions to clients via telephone and email. Your expertise in HR and Employment Law will play a crucial role in meeting the unique business needs of each client.
HR Advisor/Snr Employment Law Consultant
Salary: £28,000- £38,000
Location: Glasgow City Centre, Fully Office Based, Hours vary on choice*
Key Responsibilities:
*To ensure that personal knowledge of HR and Employment Law is continually updated.
*To achieve the standards set within the performance framework to support all clients with quality advice in a productive manner within set Service Level Agreements (SLAs) to provide an efficient solution-based advice, through telephone - this will be calling only advice.
*To actively own and lead cases to resolution, building rapport and relationships with clients on each interaction.
*To undertake Welcome Calls with new clients and discuss with them the software, our services and products.
*To support other Consultants coming into the business as requested.
*To deliver training to colleagues and clients as required.
*To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for ongoing cases.
*To signpost clients to pre-prepared documents and letters that are available within the HR software.
*To review, via call advice, client documentation and provide feedback and advise accordingly, taking into consideration their internal terms and conditions on each case.
*Follow internal protocols for managing and escalating cases where applicable to ensure high quality handovers.
*To offer the client options regarding utilisation of other products and services we provided and make such recommendations accordingly.
*To have a high level of knowledge and breadth of employment law and HR matters in order to deal with complex and end to end cases.
*To carry out other tasks that are deemed necessary by the Management Team.
What you bring:
*Proven experience in Human Resources or related field
*Strong knowledge of HR practices and Employment Law
*Excellent communication skills, both written and verbal
*CIPD Lv.5 and above is desired, although CIPD Lv.3 and experience will be considered. Study support to further progress your HR career is offered upon completion of the probation period.
*Ability to build strong relationships with clients.
*Strong organisational skills with the ability to manage multiple tasks simultaneously.
*Ability to work effectively as part of a team.
Structure:
*5 - 42.5 hours, Monday to Sunday, fully office based (5 days a week):
*Salary ranges from how many hours you do: opportunity to pick up more hours by doing an extra half an hour a day (40 hours), or an extra hour (42.5 hours a week).
*Shift pattern example: 6am-8pm: 6am-2pm, 7am-3pm, 8am-4pm, 9am-5pm, 10am-6pm, 11am-7pm, 12-8pm.
*Department is 24/7, so there is set night staff who work overnight but for their day staff, the shifts could vary between 6am to 8pm, working Monday to Friday and 1 weekend every 3 weeks, (i.e. work either a Saturday or Sunday but with a NWD in the week so it’s still 5 days per week).
What sets this company apart:
*Leading provider of HR and Employment Law advice
*Renowned for delivering exceptional service to a diverse range of clients
*Supportive and inclusive work environment
*Every team member is valued for their contribution
*Strong focus on professional development
*Ample opportunities for employees to grow and develop skills
*Excellent opportunity to join a company that values its employees
*Rewarding and challenging work environment
Benefits:
*Clear progression plan- from HR Advisor to Senior HR Advisor, to HR Manager, to HR Business Partner, with continued support throughout
*Training- 4-week intensive training course
*Opportunity- offered post grad certificate in employment law (8 weeks unless they have CIPD level 7, mandatory)
*Pay review’s- x 2 a year and promotion opportunities, which is easy after the first 6 months, within this support and development to progress
*Generous Holiday Entitlement: Start with 25 days, rising to 27 days after 2 years and 28 days after 5 years of service.
*Sick Pay Benefits: Enjoy 1 week of contractual sick pay, increasing to 3 weeks after 1 year of service.
*Health & Well being Support: Private health care cover after 5 years and access to a Health Shield Cash Plan from day one.
*Seasonal Perks: Receive a Christmas bonus after 3 years of service.
*Performance Rewards: Benefit from a profit-related pay scheme.
*Referral Incentives: Participate in a new business referral and "refer a friend" scheme.
*Employee Assistance Program: Access 24/7 support through our EAP service.
*Special Day Off: Celebrate your birthday with a paid day off.
*Enhanced Pension Contributions: Employer contributions increase to
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates