Turkish Speaking VIP Client Relations Executive – Online Sports and Gaming
£40,000 + commission
City – hybrid

An excellent opportunity for a driven, confident candidate with proven experience dealing with VIP clients to join a global online gaming company.

You will have excellent communication skills with the ability to build trust with customers to leverage value-based selling.

Experience within an outbound sales/client relations role is essential.

The Role:
*Performing outbound phone calls to both existing prospect customers, covering new player conversion, upsell, reactivation and prospecting.
*Educating, and explaining product features, Ambassadors, bonuses, and key differentiators of our brands to customers as well as resolving any queries they may have.
*Ensuring high efficiency and quality when handling communication with customers via phone calls and other channels of communication where needed.
*Meeting the individual and team goals and KPIs defined by the leadership.
*Bringing forward suggestions for improvement on current processes, procedures and features.
*Work closely with other teams across Operations and Marketing, such as but not limited to Customer Support, VIP, Brand, Responsible Gambling, CRM to provide key feedback learned from customers.
*Help to create and maintain an effective and positive working environment.
*Flexibility to work during shifts, as required

Requirements:
*Native Turkish speaker with excellent verbal and written communication skills.
*Excellent communication skills and ability to communicate with customers through different channels, mainly via phone.
*1+ years’ experience in an outbound sales role with proven experience in sales techniques.
*Passion for sales and converting customers (both existing and prospecting customers).
*Motivated by beating targets and financial rewards.
*Strong organizational skills and the ability to manage multiple tasks efficiently.
*Ability to quickly learn with a problem-solving mindset.

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EQUAL OPPORTUNITIES Morgan Spencer Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective ce of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified.

CONFIDENTIALITY: All applications are dealt with in strictest confidence and will be processed in accordance with the Data Protection Act 1998
Morgan Spencer Limited, registered in England & Wales No: 4254114