P+S Personnel are pleased to be working on behalf of our clients, who are currently seeking Service and Sales Supportto join their team on a permanent, full-time basis in Lowestoft.
Role Summary:
To assist with any technical issues, arrange repairs for customers and to deliver world class customer service experience for service and maintenance. As part of the service team, you will also be assisting the sales department with order processing, phone calls and emails and any other day-to-day duties that may be required.
Main Responsibilities:
*Arrange engineers to attend service calls on customer’s units where required.
*Arrange correct service components in relation to service calls.
*Provide technical support to the customer.
*Provide technical support to the service engineers.
*Fulfil customer requests.
*Maintain NAV system closing service calls and processing the relevant paperwork.
*Use Salesforce on a day-to-day basis.
*Good communication and reporting with team, service providers, and overseas partners.
*Process incoming sales orders and sales return orders.
*Check sales orders on NAV for accuracy prior to confirmation to customer.
*Follow the customer journey process.
*Basic Excel experience preferred but not essential.
Person Specification:
*Must have a "passion" for producing first class customer service.
*Health and Safety focused.
*Good communication skills with our team, customers, engineers, partners and managers.
*Reliable and diligent.
*A teamwork approach.
*An in-depth knowledge of all company products.
*Reliable and diligent.
*Creates effective working relationships with service providers.
*Providing good customer service with the customer ’in mind’.
*Must be able to work as a team across multiple departments.
*Must be able to work in a high paced environment.
If this is a role you are interested in, please apply online ensuring your CV is up to date.