Job Title: Sales Consultant
Department: Sales & Service Team
Location: Brighton, UK
Reports to: Sales Team Managers
Work Pattern: Annualised hours shift work, including weekends and bank holidays.
Contract Type: Permanent  
Job Role Summary:
Neilson is all about providing exceptional holidays to our guests. This journey starts with the Sales Team.Our sales team provides a friendly, efficient, and professional service to direct customers and travel agents. As a Neilson Sales Consultant, you will provide accurate information and manage the Neilson holiday booking experience from start to finish via all communication channels.You will strive to achieve all sales/service targets and help to ensure that Neilson’s excellent reputation in travel is maintained.
Key Responsibilities and Tasks:
*To be precise and numerically accurate in the costing of holidays. 
*Take personal responsibility for the integrity of every booking you make or amending.
*To immediately highlight any pricing/loading errors to the relevant departments.
*Delivery of all personal KPI’s.
*Adhere to all operational standards, policies & procedures.
*Participate in outbound calling/marketing campaigns.
*To maintain a thorough understanding/ability to clearly explain the Neilson terms and conditions to the customer or travel agent as required.
*To demonstrate excellent customer service skills across all booking channels for all sales/administrative queries.
*To expand/develop personal skills, knowledge and experience to positively impact performance and to support in meeting the goals of the business.
*Be prepared to travel overseas for educational and product knowledge development.
*Attend regular training sessions to keep service skills and product knowledge up to date.
Personal Specification
Essential 
*The ability to work well on both an individual level and as part of the wider team.
*Excellent verbal and written communication skills.
*Ability to communicate with all levels of external/internal customers.
*To develop and maintain excellent working relations with colleagues and other internal departments.
*To be conscientious in all decisions made relating to the role.
*To be flexible concerning working hours and weekend shifts.
Technical Skills Or Knowledge
Essential 
*Numerically accurate.
*General geographical knowledge.
Desirable 
*To be commercially aware of holiday sales and trends.
*Knowledge of Microsoft packages: Word/Excel/email/PowerPoint. 
Experience & Track Record:
Essential 
*Previous sales skills experience.
*Previous customer service experience.
Desirable 
*Previous ski or sailing experience.
*Previous Travel Agent or Sales Centre experience.
*Experience working in a results-driven environment to achieve personal targets. 
Qualifications, Training, Professional Memberships Or Accreditations
*Educated to GCSE level or higher in Math and English, or equivalent.
Neilson Benefits:?
*25 days holiday + bank holidays.? Option to purchase 5 days holiday as extra. 
*Auto enrolment into Scottish Widows pension scheme (Employer 4%, employee 5%).? 
*Life Assurance x 2 salary. 
*Additional partner discounts (OOSC, Osprey, Trek, Snow Centre, Temple Spa etc). 
*Modern, friendly, casual, upbeat office atmosphere. 
*Free on-site gym & shower facilities. 
*Free parking within a 10-minute walk from the office. 
*Office secure bike storage. 
*Great office location in Brighton Marina. 
*Highly preferential holiday deals (70% discount + additional discount for children). 
*Remote working options. 
*Office kitchen/bar – Coffee & tea making facilities. 
*Office pool table & darts board. 
*Daily fruit basket.? 
*Free drinks fridge & snacks. 
*Cycle to work & Tech scheme (salary sacrifice). 
We reserve to close this vacancy before the closing date if a suitable candidate is found.