Rewards and Benefits On Offer;
*Great Working Environment - a very friendly culture and team atmosphere
*The opportunity to work with a dynamic and cultured team of professionals
*A permanent position
*Onsite parking is available.
*Immediate starts!
The Company you will be working for;
Our client is an established and successful company based in Sunderland. They are currently looking for a Customer Service Advisor to join their team on a permanent, part time basis. If you are interested and meet the person specification of the job role, please apply below.
The Role you will be doing;
*Receive incoming calls, online chats, and technical queries via the Technical Support Helpdesk. Answering queries confidently, efficiently, and politely.
*You will be responsible for the specification of the correct product based on the system and the customers desired outcome, following company guidelines.
*Deliver excellence in Customer Service and Technical advice.
*Update all customer contact notes onto the company’s computer system and database.
*Take customer payments.
*Issue replacement products as required.
*Arrange Service Engineer visits within company guidelines, following procedures and always quoting appropriate Service call Terms & Conditions.
*Ensure all technical enquiries received by e-mail are managed and cleared.
*Admin duties when required, such as data entry, spreadsheets, and other office tasks.
*Authorise service calls received from engineers on site.
*To undertake the necessary and relevant training on company products.
*To take on any other duties requested by Management or deemed to be relevant to that of the Technical Advisor in supporting the Technical Department and other departments throughout the business.
*Ensure to carry out basic housekeeping duties as and when required to ensure office space is kept clean and tidy.
*Ensure to adhere to companies Health & Safety policy & procedures.
About you;
*Previous Experience working a Technical related support role is advantageous.
*Excellent communication, written & listening skills with a good telephone manner and able to show empathy towards the caller.
*Experience of working in a Customer Service orientated role & have a solid understanding of good customer service.
*Capable of handling high call volumes at all levels including demanding calls.
*Ability to take initiative, escalate, prioritise, and deal with customer complaints & service calls.
*Reliable and punctual.
*Strong competency and ability to use various computerised systems with good typing skills.
*Experience in using Microsoft Office based systems, including CRM.