Loan Admin Officer *Annual Salary: £23,000 - £29,000
*Location: Ipswich
*Job Type: Full-time, Office-based
A dedicated Loan Admin Officer is sought to join a dynamic team within a growing company. This role involves managing various loan portfolios, ensuring optimal post-completion servicing for multiple clients. The ideal candidate will be committed to excellence in service delivery and customer satisfaction.
Day-to-Day Responsibilities: *Review and Process Requests: Accurately handle information requests within agreed timelines, ensuring compliance with service level agreements.
*Customer and Advisor Interaction: Address standard loan enquiries promptly, providing reliable and up-to-date information.
*Account Management: Make amendments to customer accounts adhering to procedural and regulatory standards.
*Financial Management: Inform customers of due payments, manage collections according to BACS rules, and process financial transactions accurately.
*Loan Security and Compliance: Manage the release of loan securities upon fund receipt and ensure loans approaching expiry are followed up appropriately.
*Professional Liaison: Maintain professional relationships and streamline processes by working closely with clients, third parties, and internal teams.
*Continuous Improvement: Report system or loan discrepancies and recommend improvements to enhance service delivery.
Required Skills & Qualifications: *Numerical Proficiency: Strong mathematical skills for accurate calculations related to figures, instalments, and interests.
*Communication Excellence: Outstanding verbal and written communication skills are essential.
*Attention to Detail: High precision in information recording and processing is crucial.
*Team Collaboration: Ability to work effectively within a team, supporting colleagues and fulfilling commitments.
*Adaptability and Learning: Quick to learn new systems and concepts, adapting to changes.
*Customer Sensitivity: Capable of managing sensitive conversations with empathy and professionalism.
*Proactivity: Always looking for ways to improve processes and outcomes.
*Technical Skills: Proficiency in Microsoft Office is required.
Desirable Attributes: *Experience in the lending industry.
*Understanding of specialist finance in the UK.
*Familiarity with financial services regulations.
*Previous customer service experience.
*Knowledge of loan redemption processes.
*Industry-recognised qualifications are advantageous.
Benefits: *25 days annual leave plus bank holidays.
*Life assurance at twice the annual salary.
*Generous pension scheme with up to 5% company match.
*Comprehensive Employee Assistance Programme.
*Recognition schemes and access to an on-site counsellor.
*Active Sports & Social Committee events.
*Free fruit Wednesdays and access to a private bike store.
*Complimentary beverages available.
How to Apply: To apply for the Loan Admin Officer position, candidates are encouraged to submit their CV and a cover letter detailing their relevant experience and their passion for the role. This is an opportunity to contribute to the success of a company committed to high standards of service and customer care.