Our client is a specialist Company providing important services to their clients. They have grown rapidly since 2015 and are now looking to recruit new members of staff to our Outbound Sales team.
Hours: Monday to Friday 09:00 - 17:00 and one late shift 12:00 - 20:00 which will include occasional Saturdays in return for a day in lieu.

Summary Duties and Responsibilities of Role:
*To make outbound calls to customers who have recently enquired through various marketing channels.
*Achieve department sales conversion targets whilst delivering excellent customer service.
*Sale calls to be made in line with the Company’s process and FCA regulations.
Key Skills Required:
*Communication?- Possess a professional telephone manner with proven experience. Have excellent listening and communication skills to be able to answer customer questions, deliver outstanding Customer care; being especially aware that some customers may be vulnerable.
*Productivity?- Be results driven with ability to achieve work towards KPI’s set on production, quality and customer service skills.
*Accuracy?- Must have the ability to record information in an accurate way and ensure that all process and procedures are adhered with in a methodical and compliant way.
*IT Skills?- computer literacy and knowledge of MS Office.
*Customer Champion?- Act in a manner that ensures the Customer receives a positive experience of the Company.
Personal Capabilities
Proven Track record of:
*Telephone sales experience (preferred minimum of 1 year)
*Success within a target driven environment
*Delivering excellent Customer Service
*Working in accordance with detailed procedures
*Flexible approach with ability to adapt quickly to meet business needs
Personal Attributes:
*Excellent interpersonal, communication and listening skills at all levels
*Able to demonstrate empathy, sensitivity, kindness and patience
*Resilient with a real desire for success and helping others
*Can-do attitude, self-motivated
*High level attention to detail and accuracy