I am excited to be recruiting for an IT Manager with a dynamic organisation committed to delivering efficient and customer-focused IT services. This is a fantastic opportunity for a proactive leader to oversee helpdesk operations, drive the adoption of new technologies, and manage business-as-usual IT support. 

In this pivotal position, you will lead a team of IT support professionals, ensuring excellent service delivery and continuous improvement to meet business goals. 

Key Responsibilities: 
Helpdesk Management: 
*Oversee daily IT helpdesk operations, ensuring prompt resolution of 1st, 2nd, and 3rd-line support issues.
*Maintain effective communication protocols to keep users informed on issue status and progress.
*Develop escalation procedures to manage complex technical problems efficiently.
*Ensure accurate documentation and timely resolution of support tickets.

Team Leadership & Development:
*Supervise, mentor, and develop IT support staff, fostering a high-performance, collaborative environment.
*Conduct performance reviews and provide ongoing training to enhance team skills.
*Identify skill gaps and organise continuous learning opportunities for the team.

Technology & Systems Support: 
*Drive the adoption of new and existing technologies to support business needs.
*Maintain up-to-date knowledge of IT trends, evaluating potential benefits for the organisation.
*Collaborate with other departments to ensure IT systems align with operational goals.

IT General Duties: 
*Develop and maintain IT documentation to standardise processes and improve troubleshooting.
*Manage onboarding and offboarding processes, including device setup and configuration.
*Oversee IT inventory and stock management, ensuring timely procurement of equipment.

General Responsibilities: 
*Promote a positive and growth-oriented culture by modelling openness and honesty.
*Identify opportunities for process improvement and innovation in IT support.
*Support the strategic direction of the IT department and perform additional duties as needed.

About You
*Proven experience leading an IT support team in a fast-paced environment.
*Strong background in helpdesk operations, including 1st, 2nd, and 3rd-line support.
*Microsoft 365 (Exchange Online, SharePoint, Intune, Entra ID)
*Active Directory and Windows Server/Windows Desktop OS
*Networking (DHCP, DNS, VLANs, VPN)
*Cloud technologies (OneDrive, SharePoint)
*ERP systems, 3CX Telephone Systems, and iOS support
*Mimecast and data backup solutions

Next Steps: Apply Now!