Problem and Knowledge Manager
other jobs Sanderson
Added before 1 Days
- England,South West,Bristol
- full-time
- £48,000 - £54,395 per annum
Job Description:
I have an exciting new opportunity to join a well renowned institution as a Problem and Knowledge Manager. The role plays a vital part for the IT department to establish a knowledge management framework, ensure ITIL best practises are adhered to and to identify trends in incident and problem data.
Skills
*Significant experience in ITIL Problem Management and Knowledge Management roles within an ITIL focused support environment.
*Experience of developing and implementing a strategy to establish and embed a problem and knowledge management function within IT.
*Proven track record of success in IT roles within a comparable sized organisation with extensive operational scope.
*Experience of working collaboratively across team boundaries in a large organisation to effect
*Up-to-date knowledge and understanding of IT hardware and software with the ability to apply this to troubleshoot and investigate complex technical problems from first principles
*Ability to define and monitor key performance indicators, analyse data, identify trends and areas for improvement.
*ITIL 4 Practitioner in Problem Management or equivalent practical experience.
*Experience of leading and managing a team, developing individuals to their full potential.
Responsibilities
*Implement ITIL-aligned problem and knowledge management processes, developing strategies and embedding them into daily IT operations.
*Analyse incident data to identify trends, resolve root causes, and prevent recurring issues.
*Lead and manage the team, handling recruitment, development, performance management, and fostering staff well-being.
*Promote engagement with problem and knowledge management, influencing stakeholders to adopt improved practices.
*Build relationships with key stakeholders to align problem management activities with strategic goals.
*Create and maintain a knowledge management framework and repository, ensuring accessible, accurate, and up-to-date resources.
*Design and deliver tailored training programs to support effective technology adoption.
*Collaborate across IT to prioritise issues and track KPI’s to measure problem and knowledge management success.
*Provide training and guidance on best practices for problem and knowledge management.
*Stay updated on industry advancements and promote continuous learning within IT Services.
Benefits
*Very generous holiday (30 days and rising with service)
*Very generous pension contribution
*On going training and development opportunities
Skills
*Significant experience in ITIL Problem Management and Knowledge Management roles within an ITIL focused support environment.
*Experience of developing and implementing a strategy to establish and embed a problem and knowledge management function within IT.
*Proven track record of success in IT roles within a comparable sized organisation with extensive operational scope.
*Experience of working collaboratively across team boundaries in a large organisation to effect
*Up-to-date knowledge and understanding of IT hardware and software with the ability to apply this to troubleshoot and investigate complex technical problems from first principles
*Ability to define and monitor key performance indicators, analyse data, identify trends and areas for improvement.
*ITIL 4 Practitioner in Problem Management or equivalent practical experience.
*Experience of leading and managing a team, developing individuals to their full potential.
Responsibilities
*Implement ITIL-aligned problem and knowledge management processes, developing strategies and embedding them into daily IT operations.
*Analyse incident data to identify trends, resolve root causes, and prevent recurring issues.
*Lead and manage the team, handling recruitment, development, performance management, and fostering staff well-being.
*Promote engagement with problem and knowledge management, influencing stakeholders to adopt improved practices.
*Build relationships with key stakeholders to align problem management activities with strategic goals.
*Create and maintain a knowledge management framework and repository, ensuring accessible, accurate, and up-to-date resources.
*Design and deliver tailored training programs to support effective technology adoption.
*Collaborate across IT to prioritise issues and track KPI’s to measure problem and knowledge management success.
*Provide training and guidance on best practices for problem and knowledge management.
*Stay updated on industry advancements and promote continuous learning within IT Services.
Benefits
*Very generous holiday (30 days and rising with service)
*Very generous pension contribution
*On going training and development opportunities
Job number 1794534
metapel
Company Details:
Sanderson
Company size: 500–999 employees
Industry: Recruitment Consultancy
We are a global recruitment solutions company with four decades of experience. The idea of partnership is at the heart of everything we do at Sanderso...