The Role:
We’re on the lookout for a Service Charge Officer to join our team in Basingstoke, on a Fixed Term basis until September 2025
This isn’t just about numbers—it’s about ensuring our customers have all the info they need, making sense of the data, and delivering a great service. You’ll take ownership of calculating service charge budgets, reconciling accounts, and resolving queries
You’ll follow our hybrid approach combining home and office working, including Tuesdays in the office
What You’ll Be Doing:
*Calculating accurate service charge budgets for existing homes and shiny new builds.
*Reconciling accounts with precision and applying adjustments.
*Producing clear, compliant service charge statements.
*Tackling customer queries—on the phone or in writing—and resolving them.
*Diving into data to spot trends, fix discrepancies, and make sense of the numbers.
*Keeping records up to date and ensuring everything is audit-ready.
*Collaborating with colleagues across teams to make processes smoother and improve how we do things.
*Sharing your expertise with teammates and helping newer members find their feet.
About You:
You’re someone who:
*Strong Excel skills as well as high attention to detail
*Previous experience working within a similar role / housing knowledge
*Able to plan and prioritise own workload effectively
*Has a knack for explaining tricky concepts to others in a way that just makes sense.
*Thrives on problem-solving and can spot opportunities to make things better.
*Brings a calm, customer-first attitude—even when things get challenging.
*Works well in a team, sharing ideas and stepping up to help when needed.
Why You’ll Love It Here:
At SNG, you’ll find more than just a job—you’ll find a purpose. We’re big on growth, collaboration, and making a real difference in people’s lives. Here’s what you can expect:
*£450 flex-pot annually, discounted shopping & cycling scheme
*25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
*Company pension scheme matched up to 12%, life cover at 4x your salary
*Flexible working - we’re committed to giving people flexibility as widely as possible
*Private medical insurance, dental insurance & critical illness cover
*Wide range of training courses available to support your career development
About us
We are now the 6th largest housing association by size - with almost 3000 colleagues, over 84,000 homes and over 210,000 customers across London and the South.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign. Have a look at our careers site to learn more about us and our values
Ready to Join Us?
If you’re ready to bring your skills, energy, and passion to a role where you can really make an impact, we’d love to hear from you!