Job Title: Sales Administrator (Fluent in German or Italian)
Location: London, UK
Industry: Luxury Lighting
Salary:£30,000
About the Company:
Our client is a renowned luxury lighting company based in London, specialising in high-end, bespoke lighting solutions for both residential and commercial spaces. With a commitment to exceptional design, quality, and customer service, they have become a leading name in the industry. As they continue to expand, they are seeking a skilled and dynamic Sales Administrator to join their team and support their growing operations.
Role Overview:
As a Sales Administrator, you will play a key role in ensuring smooth and efficient operations in the company’s sales department. You will be responsible for processing incoming orders, managing customer inquiries, and providing high-quality support to both clients and the internal sales team. This is a fantastic opportunity for someone with a strong administrative background and an interest in the luxury lighting sector, particularly if you are fluent in either German or Italian.
Key Responsibilities:
*Order Management: Handle incoming orders from clients, ensuring they are processed accurately and efficiently in the company’s system.
*Customer Support: Respond to customer inquiries via email, phone, and other channels, providing information about products, order status, and after-sales support.
*Sales Team Support: Work closely with the sales team to provide administrative assistance and ensure that the sales process runs smoothly from order to delivery.
*Invoice & Documentation: Prepare invoices, manage shipping documents, and assist with the preparation of quotations and contracts as required.
*Product Knowledge: Gain a deep understanding of the company’s luxury lighting products to effectively communicate product details and assist customers with their needs.
*Multilingual Communication: Use your fluency in either German or Italian to communicate effectively with international customers, ensuring their needs are met with the highest level of service.
*CRM Management: Maintain accurate and up-to-date customer records in the company’s CRM system.
*Problem Resolution: Address any issues or concerns raised by customers regarding orders, deliveries, or products, and work proactively to resolve them.
Key Requirements:
*Language Skills: Fluency in either German or Italian is essential.
*Experience: Previous experience in a sales administration, customer service, or office support role, preferably within the luxury goods or lighting industry, though not essential.
*Communication Skills: Excellent verbal and written communication skills, with a customer-focused attitude.
*Attention to Detail: Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
*Tech-Savvy: Comfortable using CRM systems, Microsoft Office Suite (particularly Excel), and other business tools.
*Team Player: Ability to work collaboratively with different departments, particularly the sales and logistics teams.
*Professionalism: A high level of professionalism, especially when interacting with high-end clients.
Benefits:
*Competitive salary, based on experience.
*Opportunity to work with a leading name in the luxury lighting industry.
*A collaborative and dynamic team environment.
*Career development opportunities within a growing company.
*A chance to work with high-end products and clients in a creative industry.
How to Apply:
If you’re a motivated, detail-oriented individual who speaks fluent German or Italian and is looking for an exciting opportunity in the luxury lighting sector, we would love to hear from you.