Customer Service Coordinator - Client and Customer Liaison - B2B Account Coordinator
Inbound calls, follow-ups and updates (40-60 calls per day) with career and growth!
Office based in Seacroft, Leeds - LS14 - Call Centre - Service Support - Customer Service
£25,000 - £27,500 (3 shifts available, multiple vacancies) plus ace benefits and career!
You will be a problem solver, liaison between company and customer. Solve customer issues, some complaints, and inquiries. Inbound with some call backs.
Lots of variety, opportunity to use your brain, be an excellent listener and communicator.
Customer satisfaction and customer experience is central to this role. We need people with common-sense, problem-solving abilities and next level communication.
Escalate, take notes, provide important information and liaise with internal management.
This isn’t your average b2c 180 calls a day type role - do more, be more, great opportunity to build a career in an ambitious business.
This is well-established, dynamic business has experienced significant growth in recent years which leading to the need for a dedicated team of customer service based in a new call centre in Seacroft, Leeds. Get started ASAP, speak to Chloe @ Duval for more info!
3 shifts available - multiple roles:
*Day Shift (09:00-17:00) : £25,000 plus benefits and career and training
*Twilight shift s(15:00-23:00) : £26,250 plus benefits career and training
*Night Team (23:00-07:00) : £27,500 plus benefits career and training
The Role:
You will act as the liaison between the business and current and potential customers and clients. You need to be able to take ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of everything you do!
Responsibilities:
Customer Interaction:
*Answer inbound calls/emails and respond to customer inquiries in a professional and courteous manner.
*Make outbound calls to customers as required for follow-ups or service updates.
Issue Resolution:
*Identify and assess customers’ needs to achieve satisfaction.
*Provide accurate, valid, and complete information by using the right methods and tools.
*Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Data Management:
*Record details of customer interactions, comments, and complaints.
*Process orders, forms, applications, and requests.
Team Collaboration:
*Work closely with team members and other departments to resolve complex issues.
*Participate in team meetings and training sessions to improve skills and knowledge.
Performance Targets:
*Meet personal/team qualitative and quantitative targets.
*Strive for continuous improvement and take responsibility for achieving performance targets.
Skill and Experience:
*Excellent communication skills, both verbal and written.
*Strong active listening skills and ability to empathise with customers.
*Ability to multi-task, prioritise, and manage time effectively.
*Proficiency in computer applications, including MS Office and CRM software.
*Previous experience in a call centre or customer service role.
*Ability to work under pressure and handle challenging situations calmly and effectively.
Chloe @ Duval is recruiting, get your application over and get started ASAP.