Overview
We’re Enterprise Mobility. A family-owned, world-class portfolio of brands that in the UK includes household names such as Enterprise Rent-A-Car. A Times Top 100 Graduate Employer, we’ve grown from a pioneering idea over 65-years ago, to the global mobility leader we are today. With a $35 billion turnover, nearly 90,000 team members and over 2.3 million vehicles across 95 countries, we’re here to advance the world, one journey at a time. Imagine what we could do for your career?
We are currently looking for a Process Improvement and Product Specialist to join our ARMS® Claims Services team based in Aldershot. Alongside your colleagues you will support our team of over 400 employees by ensuring our programmes and software run efficiently and assisting with the testing, implementation and delivery of new technology. You will utilise your project management skills to drive our strategic plans to fruition and play a crucial part in supporting our existing and future operations.
If you are a proactive problem solver, have a passion for continuous improvement, thrive in a fast-paced environment, and want to contribute to our ongoing success as we strive to deliver World Class incident solutions and outcomes for customers that help fuel the sustainable growth of our replacement business and ensure great customer service, this would be a great role for you!
 In this role, you will be assisting process optimisation initiatives and working closely with the product development team. You will collaborate with many teams, identify areas for process improvement, and support strategies to improve operational excellence, optimal product performance, and enhance customer and claims outcomes.
What is certain is that we encourage all of our employees to be the best they can be and diversity is a priority in all areas of our business. We are recognised as a leader in diversity, equity and inclusion, having been included in prestigious lists such as The Times Top 50 Employers for Gender Equality and Stonewall’s Top 100 Employers for LGBTQ+ Inclusion. Additionally, we proudly hold the title of Disability Confident Leader.
ABOUT THE LOCATION
This role will be predominantly based in Aldershot, Hampshire with the option for Hybrid working.
Aldershot sits on the Hampshire/Surrey border and can be found just off the M3. There are also great public transportation links to local areas such as Guildford, Woking and London. The team currently works hybrid with a home/office split.
Responsibilities
Process Improvement:
*Identify areas of inefficiency, bottlenecks, or gaps in existing processes.
*Analyse process data, metrics, and performance indicators to identify improvement opportunities and demonstrate return on investment.
*Assist the Process Manager in developing and implementing process improvement strategies
*Monitor and evaluate the effectiveness of implemented improvements
*Provide effective communication of process changes to the wider business
Product Management:
*Gather and prioritise product requirements based on employee feedback.
*Collaborate with internal and external IT teams to support product and change releases.
*Monitor product performance, completing post implementation reviews of product changes to help quantify ROI.
Collaboration:
*Work closely with various teams, including the Corporate IT Team, Repair Operations, Insurer work providers and rental operations to support large scale process implementation.
*Encourage a door is always open culture with knowledge sharing across departments and Innovation at the forefront.
*Support all legs of the relay in Product usage and operational excellence.
Documentation and Reporting:
*Maintain detailed documentation of processes, work-flows, and product specifications.
*Track and report on key performance indicators (KPIs) related to process efficiency, product quality, and customer satisfaction.
Qualifications
*Experience or working in the motor claims or insurance industry preferred but not essential.
*Excellent analytical skills with the ability to interpret data and make data-driven decisions.
*Excellent communication and presentation skills, with the ability to convey complex ideas and influence stakeholders at all levels.
*Self-motivated and results oriented.
*Experience of using Canva and Visio would be advantageous. 
Please note that all applicants must have the ability to pass a security check involving financial probity and basic criminality. In addition a drugs test may be required prior to the starting this role in line with our companies policy for senior positions.