Role: Client Relationship Executive
Location: Tunbridge Wells
Salary: £24,000-28,000 per annum + excellent benefits including 22 days annual leave + Bank Holidays, Monthly Bonus, Pension, career development ++++
Hours: 8.30am - 5.30pm Monday - Friday. Flexible start and end times. Hybrid working potential following probation.
Looking for a dynamic opportunity in a fast-paced environment? A fantastic career awaits you as a Client Relationship Executive! Join a thriving organisation, working alongside a team of dedicated coordinators and schedulers, delivering exceptional customer service and managing key client accounts. If you’re passionate about customer service and thrive in a varied role, this is the opportunity for you!
Responsibilities:
*Manage key client accounts, ensuring smooth operations and meeting service level agreements.
*Keep clients updated on contract performance and promptly respond to their queries.
*Monitor visit schedules to ensure adherence to contracted agreements.
*Generate and chase approval of quotes.
*Build positive relationships with clients, fostering account growth.
*Prepare KPI reports and participate in client meetings.
*Oversee mobilisation of new accounts and complete administrative tasks as needed.
*Deliver excellent customer service and maintain effective communication.
Desired Experience:
*Minimum 2 years of customer service experience in an office environment or senior hospitality role.
*Understanding of client requirements and expectations.
*Proficiency in Microsoft Office (Word, Excel, Outlook).
Qualities:
*Excellent communication skills and telephone manner.
*Confidence in handling various tasks within a fast-paced environment.
*Previous experience in a customer service role.
*Ability to adapt and prioritise as workload shifts.
In this role, you will play a vital part in an expanding business, acting as the first point of contact for our valued clients, exceeding their expectations and delivering outstanding customer service. Don’t miss out on this exciting opportunity to join our client’s team and make a significant impact! Apply now and embark on a fulfilling career journey.
This role is being managed by Debbie Foster - Office Angels -
Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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