Service Desk Engineer (Contract)
Duration: 12 Months (Potential for Extension)
Location: Chester/Hybrid (4 days per week on-site)
Salary: Highly competitive
Role Overview
An exciting opportunity has arisen for a Service Desk Engineer to join a dynamic team in the investment banking sector. This role is integral to providing top-tier first-line support to internal employees via voice and chat as part of a 24/7 Global Service Desk.
Key Responsibilities
*Deliver exceptional client care in partnership with regional and international teams.
*Handle multiple live chat sessions simultaneously, ensuring operational and quality standards are met.
*Perform basic troubleshooting of Microsoft applications and proprietary systems via phone and chat.
*Support up to two clients concurrently through chat channels.
*Document tickets with clarity for 2nd line teams when first-line resolution isn’t achievable.
*Collaborate with peers and subject matter experts to enhance IT skills and knowledge.
*Build and maintain strong relationships with global partners while excelling in a team-oriented environment.
Skills & Qualifications
*Outstanding customer care skills with a keen interest in expanding IT expertise.
*Excellent communication and writing skills.
*Strong attention to detail and organizational abilities, with the capacity to prioritize workloads.
*Ability to multitask effectively across responsibilities.
*Prior experience in a technology call center or customer service role.
*Proficiency in identifying and resolving problems using various resources.
*Familiarity with Windows 10/11, MS Office suite, Office 365, SharePoint, Skype, Citrix, VPN, and Cisco AnyConnect is advantageous.
*ITSM Remedy experience is desirable but not essential.
Why Apply?
If you possess the skills and experience required and are passionate about delivering excellent support in a fast-paced environment, this is your chance to make an impact.