Job Opportunity: Freight Coordinator   Location: Chiswick, London
Are you passionate about logistics and customer service? We are looking for a dedicated Freight Coordinator to join our team and ensure operational excellence, high productivity, and customer satisfaction in our import and export services.
Key Responsibilities:
*Manage multimodal transport operations (road, sea, air) for import, export, warehousing, and out-of-gauge cargo.
*Accept and process orders, plan and schedule operations, and make service decisions.
*Provide adhoc quotations to customers and manage urgent deliveries.
*Follow up on cargo customs clearance and ensure timely delivery.
*Open files, arrange pick-ups, and book direct/back-to-back shipments with carriers.
*Handle exception management, customer inquiries, and operational job costing.
*Notify customers of arrivals and coordinate transit shipment activities.
*Receive customer instructions and cooperate with customs subcontractors.
*Evaluate subcontractor capabilities and performance.
*Maintain operational processes and ensure customer retention and satisfaction.
*Provide logistics support to sales and track & trace information.
*Manage irregularities and assure temporary import/export file control.
*Ensure the correct use of operation-enabling applications.
Requirements:
*Strong knowledge of forwarding and logistics.
*Excellent communication and interpersonal skills with a customer-focused mindset.
*Preferable operational industry experience and international work experience.
*Fluency in English.
This role is office based and the hours are 9:00am to 5:30pm. Hybrid working is potentially available after probation and on application. Join us and be part of a team that values operational excellence and customer satisfaction. Apply now to make a significant impact in the logistics industry!