About the role
As a Payroll Advisor for Moorepay you’ll be responsible for providing payroll support. You’ll be communicating with clients, delivering a flexible and proactive payroll administration service in line with agreed timescales and service level agreements.
Working within a multi-skilled team environment, you will play a critical role in providing a first class, professional service to our clients, recognising the importance of everyone providing a great client experience.
This is a full-time, hybrid role working in our Swinton office Tuesday-Thursday with Mondays and Fridays working from home.
Key responsibilities include:
*Working in a team alongside Payroll Assistants and other Payroll Advisors to ensure client payrolls are managed timely, accurately, and securely.
*Owning and taking responsibility for the client journey, always ensuring service excellence.
*Answering client queries about their Payroll or Moorepay systems via email and telephone, within service level agreements, striving for client advocacy and first contact resolution.
*Liaising with internal stakeholders, within Operations, Sales, Client Success, Marketing and Technology, to help manage client payrolls.
*Using the CRM to record details of all client interactions.
*Possessing full awareness of specific client requirements and ensuring these are documented within the payroll system.
*Complete all set tasks accurately and efficiently, adhering to deadlines, instructions, policies and procedures and training as appropriate.
*Conducting account client reviews.
*Raising system bugs and improvement ideas with technical support.
*Knowledge sharing with peers to create a team of payroll experts.
*Coach and mentor Payroll Assistants, helping them become payroll and Moorepay system subject matter experts.
*Working closely with payroll processors (based in Kochi, India).
*Sharing ideas to help improve processes.
*Learning from our experienced Strategic Payroll Managers to become a subject matter expert yourself.
*Maintaining a working knowledge of current statutory and legislative compliance, keeping abreast of all changes through publications, websites, and seminars.
Skills & experience
*Previous experience working in Payroll, at Administrator or Advisor level.
*CIPP or equivalent qualifications are desirable.
*Excellent ability in building positive customer relationships.
*Excellent interpersonal and communication skills.
*Moorepay HR expertise or alternate platforms (desirable).
*Experience of operating within an outsourcing service provider (desirable).
*Eager to learn and develop.
*Great coaching and mentoring skills.
*Highly organised and methodical in your approach.
Benefits & culture
Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India). We’re passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself!
To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all.
Here’s what you’ll gain if you join our team:
*A career packed with opportunity, in a stable and growing company.
*A comprehensive programme of learning and development.
*Competitive base salary.
*25 days annual leave, with the opportunity to buy more. You’ll even get your birthday off as well!
*Private medical insurance.
*Life assurance 4x salary.
*Enhanced pension with up to 8.5% employer contributions.
*A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.