Goldstar is a rapidly expanding Transport & Warehousing company dedicated to providing a fantastic customer experience. Winners of ’’Haulier of the Year 2023’ awarded by Motor Transport. As a growing and progressive company, we are looking to continue build the best team, to be the face of our brand.
The Training Coordinator will play a key role in ensuring our driving, warehouse, and office staff meet the high standards of professionalism and safety our customers expect.
Job Title: Training Coordinator
Location: Colnbrook SL30HQ
Hours: Mon - Fri, 45 hours weekly
Pay: £35,000pa
Reports To: Compliance and Security Manager
Main duties/ responsibilities:
• Design, develop and implement training programmes for staff across various departments.
• Coordinate and schedule training sessions using external training providers ensuring minimal disruption to daily operations.
• Conduct training sessions using various methods eg classrooms/workshops, e-learning and one-on-one coaching.
• Conduct practical driving assessments for new and existing drivers to evaluate their skills and safety.
• Conduct practical forklift assessments for new and existing staff to evaluate their skills and safety.
• Provide constructive feedback to drivers and develop improvement plans as needed.
• Ensure all training and assessments adhere to health and safety regulations and company policies.
• Promote a culture of safety and compliance within the organization.
• Maintain accurate records of training activities, assessments, and employee progress. Paying particular attention to expiry dates of training and evidence of training conducted.
• Prepare reports on training outcomes and driver performance.
• Stay up-to-date with industry trends and best practices in training and driver assessment.
• Continuously review and improve training materials and methods.
•Act as a point of contact for training-related inquiries and issues.
• Provide excellent customer service to internal staff and external stakeholders.
• Maintain and manage training materials in line with the company quality manual (Business Systems Manual).
• Maintain an approved training provider list, liaising with training providers to ensure compliance with service level agreements and the company Third Party Service Providers Safety, Welfare and Security Agreement.
• Assess external training providers for suitability and compliance prior to onboarding or as and when required.
• Assist in and when required investigate accidents, incidents, and near misses, and provide recommendations for corrective actions to prevent future occurrences.
• Take reasonable care of own Health and Safety and that of others that could be affected by your own actions.
• Don’t tamper with or misuse anything provided by the company for the purposes of health, safety or welfare.
• Adhere to company policy and processes in relation Health, Safety and Welfare.
• Adhere to company policy and processes in relation to Security.
• Any other task as mentioned by the management.
Technical Skills:
• Proven experience as a trainer or educator ideally in the warehouse and distribution sector.
• A heightened awareness of security-related practices commensurate with an organisation involved in the air-freight (or similar) industry.
• Proficiency in Microsoft Office applications.
• Experienced in the use and development of training material on e-learning platforms.
• Knowledge of training methodologies and adult learning principles.
Behavioural skills:
• Innovative and continuous improvement focused.
• A ’can-do’ attitude and a willingness to take on significant challenges.
• Strong analytical and problem-solving skills.
• Strong organisation skills and time management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Negotiation skills and management of third-party training providers.
Soft Skills:
• A great all-round team player, able to roll up your sleeve and get involved in all areas of the business as required.
• Flexibility and adaptability to changing priorities and demands.
• Leadership skills and ability to guide/mentor others.
• Customer service orientation.
• High level of attention to detail and accuracy.
• Ability to multitask and prioritize workload.
• Time management skills.
Professional Qualification or experience required:
• Bachelor’s degree or equivalent in Education, Human Resources, Business Administration or a related field is desirable.
• Driver assessment qualification is desirable.
• Full clean driving licence for vehicle categories B, C and C+E held for minimum of 5 years
• In date Driver Certification of Professional Competence.
• Trained in the use of counterbalance (B1 and B2) forklift trucks and ideally trained in the use of reach trucks.
• Transport Manager CPC is desirable.