Job Title: Service Desk Team Lead
Location: Bristol
Salary: £38,000 - £42,000 per annum
 
 
About the Role:
My client is looking for a dynamic Service Desk Team Lead to join our team in Bristol. In this pivotal role, you’ll lead a team of dedicated IT support professionals, ensuring that they deliver exceptional service and support to our clients.
Key Responsibilities:
*Lead and mentor a team of service desk analysts, fostering a positive and collaborative work environment.
*Manage day-to-day operations of the service desk, ensuring timely and efficient resolution of support requests.
*Monitor and report on key performance indicators (KPIs) to ensure the team meets service level agreements (SLAs).
*Act as an escalation point for complex or high-priority incidents, providing guidance and solutions.
*Develop and implement processes to improve service desk efficiency and customer satisfaction.
*Collaborate with other IT teams to ensure seamless service delivery and continuous improvement.
What We’re Looking For:
*Proven experience in a similar IT support or service desk role, with at least 2 years in a leadership position.
*Strong understanding of ITIL principles and experience working within an ITIL framework.
*Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
*Strong problem-solving skills and the ability to manage multiple tasks under pressure.
*Experience with service management tools and a good understanding of technical troubleshooting.
What We Offer:
*A competitive salary of £38,000 - £42,000 per annum.
*Opportunities for professional development and career progression.
*A supportive and inclusive work environment.
*Excellent benefits package, including pension contributions, health insurance, and more.

Recruiter: Callum Thompson