Customer Service Claims Handler
Monday-Friday 9am-5pm (35 hours per week)
£23,348-£24,000 plus bonus
Birmingham city centre
Hybrid work available
Do you want to begin a career working within insurance?
Or do you have insurance/claims experience but you want to join a UK leading business with excellent progression opportunities?
The role involves giving support and assistance to the Claims Handlers, Adjusters and Managers to ensure claims are pro-actively managed to conclusion; ensuring client specific service level criteria is met. You will also act as a point of contact for client / customer queries, escalating queries and issues arising as appropriate. To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market leading service and product on behalf of the client.
Key Skills:
*Excellent degree of knowledge of liability related claims and principles
*Excellent communication skills, both oral and written
*Good degree of IT competency and literacy
*Demonstrate personal and professional integrity and lead by example
*Ability to work and contribute positively as part of a team and in isolation
*Ability to work accurately under pressure, adhering to deadlines and service standards
*Willing to commence Cert CILA / Cert CII studies
*Minimum 2 years admin/customer service experience
The role involves:
*To demonstrate a high level of technical quality and service delivery
*To provide exceptional customer service at all times
*To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
*To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed
*To promote and support the TCF principles
*To ensure adherence to contractual/Client SLA’s and KPI’s
*To be accountable for the satisfactory resolution of any issues
The Package:
*Competitive salary
*Hybrid working (equipment provided)
*Enhanced contributory pension
*Performance related bonus
*Flexible benefits
*Enhanced family leave
*Electric car scheme
*Voluntary benefits schemes
*Birthday holiday (31 days overall)
*Share purchase scheme with interest free loans
Interested in knowing more?
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