Client Services Support - Kent
Are you passionate about providing exceptional client service and looking for a role where you’ll be at the heart of a new department dedicated to elevating client satisfaction? This is a fantastic opportunity to join the legal sector and gain valuable exposure to a dynamic and rewarding industry.
The Opportunity:
As part of this newly created department, you’ll play a pivotal role in ensuring the highest levels of client satisfaction. Your responsibilities will be diverse and impactful, including:
*Providing friendly and professional support across all six legal departments, handling enquiries via telephone and website.
*Accurately recording client details, safeguarding financial and personal data with the utmost confidentiality.
*Supporting legal advisors with client file openings, conflict searches, and fee estimates.
*Investigating client complaints, liaising with stakeholders to reach fair resolutions, and drafting detailed correspondence.
*Proactively identifying trends in complaints to improve client experience and reduce issues.
*Assisting with credit control, liaising with clients regarding outstanding bills, and managing debt recovery processes, including preparing bundles and attending court hearings.
*Preparing business development and client activity reports, offering insights to improve service delivery.
This role offers a unique chance to develop your skills and knowledge in the legal sector, providing insight into a range of legal services and client interactions.
The Ideal Candidate:
The ideal candidate will have:
*A client-focused mindset with exceptional communication and problem-solving skills.
*Strong attention to detail and the ability to prioritize workloads effectively.
*Experience within a legal or professional services environment, with knowledge of credit control, complaint handling, or debt recovery being advantageous.
*Proficiency in Microsoft Office (Outlook, Excel, and Word), with experience using Partner4Windows being a bonus.
*A proactive attitude and the ability to work independently and collaboratively.
Why Join?
This role offers:
*A competitive salary of £23,000 - £26,000, dependent on experience.
*Generous benefits, including 25 days of annual leave, private healthcare, and pension contributions.
*Discounts on legal services for you and your immediate family.
*Regular team events, including an annual black-tie Christmas party and summer BBQ.
*Opportunities for personal and professional development in a supportive environment.
Location:
Based in Gravesend, Kent, with the possibility of working from other offices as required, this is a fantastic opportunity to join a forward-thinking firm in the legal sector.
Take the first step into a rewarding career in the legal industry and become part of a team that’s redefining client services. Apply today!
Salary is dependent on experience.