Junior Service Desk Engineer – Central London – On-site - £29,000 per year
FryerMiles are delighted to be working with a leading Technology company to assist with their recruitment of a Junior Service Desk Engineer
The successful candidate will be responsible for providing technical software, hardware and network problem resolutions on-site to clients whilst performing problem diagnosis and guiding users through step-by-step solutions in a desktop support-based environment.
Responsibilities include but not limited:
*Ensure the smooth running of client systems and network infrastructure ensuring they get maximum benefits from them.
*Log, and Investigate customer tickets, where possible applying a permanent fix or an agreed workaround to restore service
*Provide Level 1 Server, Network, and Desktop Technical Support, diagnosing customer issues, and providing a high level of first-time fix
*End to end ownership of a customer ticket
*Manage and work to internal and customer SLA’s, escalating any concerns
*Managing client expectations through clear communications
*Work closely with customers to maintain and support the infrastructure
*Action Hardware and software installations
*Create and maintain customer specific infrastructure documentation
*Work closely with the Senior Engineers, sharing information to enable the resolution of issues confidently and effectively
Experience and Qualifications:
*6+ month experience of working in a customer facing role
Junior Service Desk Engineer – Central London – On-site - £29,000 per year