Key Account Manager
Full time, permanent (office based)
Up to £31,000 (doe)
Devizes, Wiltshire
Ready to take your career to the next level? As a Key Account Manager, you’ll have the opportunity to build strategic partnerships with high-end retailers and foster long-lasting relationships with key decision-makers.
Partnering with the Area Sales Manager, you will be responsible for managing and nurturing relationships, providing seamless order processing, and exceeding customer expectations.
Responsibilities within this role:
*Cultivate and maintain strong relationships with high-end retailers, anticipating their needs and proactively addressing concerns.
*Oversee the entire order process, from initial confirmation to final delivery, ensuring timely and accurate fulfilment.
*Identify opportunities to enhance efficiency and customer satisfaction, driving innovation and process improvement.
*Work closely with cross-functional teams to ensure seamless communication and coordination.
*Deliver world-class customer service by proactively addressing inquiries, resolving issues, and exceeding expectations.
Your scope of work will include:
*Assisting with tenders and quotations preparation and follow-up in collaboration with account managers.
*Coordinating communication and activities with customers regarding item screenings, packaging, new product introductions, and promotional management.
*Providing support in the implementation of business improvement initiatives.
*Acting as a constructive team player, assisting in the growth and development of the team.
What You’ll Bring:
*A passion for customer success and a strong customer-centric mindset.
*Previous account management/customer service experience
*Excellent communication and interpersonal skills.
*A proactive and solution-oriented approach to problem-solving.
*The ability to work independently and as part of a team.
*Experience in a fast-paced, customer-focused environment.
Hours of work will be Monday to Friday 8am - 5pm and there is free on-site parking for staff.