Customer Service Executive
£24,000 - £27,000 p/a
Salisbury - free onsite parking
Join our market-leading client as a Customer Service Executive!
We are currently working with an established company in the centre of Salisbury, who are seeking an enthusiastic and driven individual to join their team.
Key Responsibilities:
*Working in a fast-paced environment, where positive customer experiences are key
*Engaging with clients and delivering high-quality service
*Guiding clients through a range of queries through to resolution
*Providing ongoing support to clients with more complex queries and proposing solutions
*Handling incoming customer inquiries via phone, email, and chat with professionalism and courtesy
*Providing accurate information regarding products and services
*Maintaining detailed records of customer interactions and transactions through efficient data entry
*Developing and maintaining strong working relationships
*Liaising with internal teams to resolve queries efficiently
Qualifications:
*Strong customer service experience gained in a commercial or office-based environment
*Experience of working in a contact centre or call centre desirable
*The ability to work in a high-volume customer service environment
*Excellent communication skills, both written and verbal
*Strong data entry skills
Our client offers a great starting salary and a discretionary bonus each year, a generous holiday package of 34 holiday days per year including Bank Holidays, as well as ongoing opportunities for professional development.
If you’re ready to take the next step in your career, please apply today!